Field Engineering Specialist – Diagnostics (Travel Ready)

F. Hoffmann-La Roche AG; Indianapolis (IN); On-site; USD 56,000 - 104,000; Full time

Job summary

Roche is seeking an Associate Field Engineering Specialist to travel, install, service, and repair Roche Diagnostics equipment for customers within an assigned territory. Excellence in customer service and technical proficiency are essential.

The role requires hands-on expertise in electronics, electro-mechanical systems, and IT, plus the ability to troubleshoot complex issues and communicate effectively with customers. A technical degree is preferred, and travel up to 20% is expected.

Qualifications

• High school diploma with 2 years technical school or equivalent experience.
• 2 years experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
• 4 year Engineering Degree in Biomedical, Mechanical, Electrical or related.

Responsibilities

• Install, maintain and repair Roche Diagnostics’ equipment according to standard practices.
• Identify and analyze current problems and perform repairs or escalate as needed.
• Schedule and perform preventative maintenance per department policy and document service reports.

Skills

Electronics knowledge

Troubleshooting skills

Customer service mindset

Education

High school diploma + 2 years technical school or equivalent

4-year Engineering degree in Biomedical, Mechanical, Electrical or related

Job description

Roche is seeking an Associate Field Engineering Specialist to travel, install, service, and repair Roche Diagnostics equipment for customers within an assigned territory. Excellence in customer service and technical proficiency are essential.

The role requires hands-on expertise in electronics, electro-mechanical systems, and IT, plus the ability to troubleshoot complex issues and communicate effectively with customers. A technical degree is preferred, and travel up to 20% is expected.