Field Engineering Specialist

ABB Schweiz AG; Westerville (OH); Remote; USD 57,000 - 107,000; Full time

Job summary

Join a forward-thinking company as a Field Engineering Specialist, where you will play a critical role in delivering exceptional customer service and technical support. This position offers the opportunity to work remotely while contributing to operational improvements and troubleshooting complex issues. With a focus on collaboration and quality, you'll engage with customers to ensure their needs are met effectively. If you are passionate about engineering and thrive in dynamic environments, this position is perfect for you. Embrace the chance to grow your career while making a global impact.

Qualifications

• 3 years relevant experience or 5 years with high school diploma.
• Experience with AC/DC drive systems and technical support.

Responsibilities

• Execute service work while adhering to quality and safety standards.
• Collaborate with customers to identify operational improvements.

Skills

Troubleshooting AC/DC drive systems

Interpreting circuit diagrams

Customer service

Effective communication

Education

Associate degree

High school diploma/GED

Bachelor's degree in engineering

Tools

Technical specifications

Wiring diagrams

Job description

Field Engineering Specialist

Join ABB to address global challenges with our core values: care, courage, curiosity, and collaboration. We prioritize diversity, inclusion, and equal opportunities. Write the next chapter of your ABB story.

Reporting To

Field Service Manager

Your Role and Responsibilities

Execute service work following work instructions, adhering to ABB quality and safety standards. Deliver quality customer service by planning and executing service tasks aligned with customer orders and expectations. Communicate effectively to ensure customer retention and manage service work timelines. This role is remote-based, contributing to the Motion division in the US, with primary responsibilities including:

1. Collaborating with on-site customers to identify operational improvements and resolve pain points.
2. Performing field service tasks, troubleshooting, and analyzing issues through remote or on-site activities within certified service categories and products.
3. Preparing material lists and ensuring availability and quality of all materials, parts, and equipment.
4. Training field service associates and customers when needed.

Qualifications

• Associate degree with 3 years relevant experience, or high school diploma/GED with 5 years relevant experience, or equivalent military experience. A bachelor’s degree in engineering or a technical field with 1 year relevant experience is preferred but not required.
• Experience in installing, testing, repairing, or troubleshooting AC/DC drive systems and controls.
• Proficiency in interpreting circuit diagrams, wiring diagrams, manuals, and technical specifications.
• Ability to travel up to 80% and maintain a valid driver’s license.
• Willingness to provide technical support during evenings and weekends on a rotating basis.
• Work environment involves exposure to mechanical parts, heights, outdoor weather conditions, electrical hazards, and noise, requiring physical activity such as standing, walking, climbing, and handling tools.
• Legal authorization to work in the United States.

More About Us

We celebrate diversity and invite you to apply for your next career step at ABB. Learn more about our global impact at www.abb.com. We are committed to Equal Employment Opportunity and Affirmative Action, welcoming applicants regardless of gender, race, age, disability, or protected veteran status. For more information on your rights, visit the EEOC website. Reasonable accommodations are available for applicants with disabilities. The position offers an annual salary between $57,400 and $106,600 plus overtime, based on qualifications and experience.