Resident Service Engineering Specialist

ABB Inc.; Cary (NC); Remote; USD 79,000 - 149,000; Full time

Job summary

Join a forward-thinking company as a Resident Service Engineering Specialist, where you'll provide essential technical support for ABB's Medium Voltage Drives. This role involves hands-on installation, commissioning, and maintenance at customer sites, ensuring optimal system performance and customer satisfaction. With a focus on collaboration and communication, you'll work closely with various teams to address challenges and implement solutions. This position offers the chance to make a tangible impact in the Motion division while enjoying a flexible remote work model. If you're ready to take your career to the next level, this opportunity is for you.

Qualifications

• 7+ years of relevant experience or military education/experience.
• Ability to interpret technical diagrams and manuals.

Responsibilities

• Perform installation, commissioning, and troubleshooting of MV Drives.
• Support maintenance planning and coordinate with related groups.

Skills

Technical Support

Installation and Commissioning

Troubleshooting

Preventive Maintenance

Customer Communication

Parts Management

Education

Associate Degree

High School Diploma/GED

Bachelor's Degree in Engineering

Job description

Resident Service Engineering Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

This position reports to

Field Service Manager

Your role and responsibilities

Under the direction of the Drives Service Manager, the Resident Field Engineering Specialist provides technical onsite and offsite support and expertise in response to site work requests relating to installation, commissioning, maintenance, and support for ABB MV Drives and Motors. As a resident, you would be assigned to a single customer site in southern Texas, USA, reporting daily on-site and providing after-hours phone support as needed. Responsibilities include assessing system health, advising on maintenance, system improvements, and spare parts management.

The work model for this role is: remote.

This role contributes to the Motion division in the US.

Main responsibilities include:

1. Perform installation, commissioning, troubleshooting, preventive maintenance, and repair of ABB Medium Voltage (MV) Variable Frequency Drives (VFD) at customer sites, investigating problems, and implementing solutions.
2. Support maintenance planning, pre-outage, outage, and post-outage activities with the customer.
3. Coordinate with related groups to achieve objectives, ensure customer satisfaction, and communicate effectively with management, customers, vendors, and colleagues.
4. Assess parts storage and maintenance needs, recommend storage solutions, and advise customers on parts requirements, including identifying missing spare parts. Prepare and follow up on detailed service reports promptly.

Qualifications:

• Associate degree with 7 years of relevant experience, or High school diploma/GED with 9 years of relevant experience, or military education/experience. A Bachelor's degree in engineering or a technical field with 5 years of relevant experience is highly preferred.
• Ability to travel up to 80% and maintain a valid driver's license.
• Willingness to provide technical support during evenings and weekends on a rotating schedule.
• Ability to interpret circuit diagrams, wiring diagrams, assembly drawings, technical manuals, and specifications.
• Work environment involves exposure to mechanical parts, high places, outdoor weather conditions, and electrical hazards. Physical activities include talking, hearing, standing, walking, sitting, manipulating tools, reaching, climbing, and crouching.
• Must have valid work authorization for the US.

More about us

We value diversity. Apply today and learn about our global impact at www.abb.com. We are an Equal Employment Opportunity and Affirmative Action employer, welcoming applicants regardless of gender, race, ethnicity, religion, disability, veteran status, or other protected characteristics. For more information on your rights, visit the EEOC website. Reasonable accommodations are available upon request.

Salary range: $79,800 - $148,200 annually plus overtime. Details at MyBenefitsABB.com