Field Engineer: Tech Installations & Support - Atlanta (12m)

Disabled Job Seekers; Atlanta (GA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance (medical, dental, Vis

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. has an immediate opening for a Field Engineer in Atlanta, GA on a 12+ month contract. The position offers a pay range of $18-$28 per hour and includes benefits such as medical/dental/vision, a 401(k) plan, and paid sick leave.

You will provide on-site service during field visits, diagnose technical problems, generate service reports, document processes, and support customers to resolve issues. Overnight shifts may be required.

Qualifications

• Ability to deinstall/install IT equipment quickly and safely.
• Experience in large IMAC moves on a tight time frame.
• Ability to follow test script to verify installation is correct.
• Flexibility to work overnight shift if necessary.

Responsibilities

• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Documents processes.
• Collects and analyzes performance data to provide technical assistance.
• Ties workflow to schedule
• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Builds positive relationships with customers
• Ability to use a ladder
• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Builds positive relationships with customers
• Ability to use a ladder

Job description

Pyramid Consulting, Inc. has an immediate opening for a Field Engineer in Atlanta, GA on a 12+ month contract. The position offers a pay range of $18-$28 per hour and includes benefits such as medical/dental/vision, a 401(k) plan, and paid sick leave.

You will provide on-site service during field visits, diagnose technical problems, generate service reports, document processes, and support customers to resolve issues. Overnight shifts may be required.