Field Engineer - On-Site Tech & Troubleshooter

Disabled Job Seekers; Fort Lauderdale (FL); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

Pyramid Consulting, Inc. has an immediate opening for a Field Engineer in Fort Lauderdale, FL. This 12+ month contract offers a pay range of $18-$28 per hour and includes benefits such as health insurance, 401(k), and paid sick leave where applicable.

The candidate will provide on-site service, diagnose issues, document solutions, and support customers with hardware/software troubleshooting and basic networking tasks. The role requires physical capability to use a ladder and travel as needed.

Qualifications

• Troubleshooting hardware and software issues.
• Experience with Windows 10/11 workplaces and peripherals.
• Familiarity with basic network/server concepts and Office 365 applications.

Responsabilités

• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Documents processes.
• Collects and analyzes performance data to provide technical assistance.
• Ties workflow to schedule.
• Accurately documents solutions for complex issues.
• Creates workaround procedures when standard procedures fail and ensures issues are resolved.
• Troubleshoots and develops technical solutions for software and setup errors for field engineers, technicians, and customers.
• Builds positive relationships with customers.
• Ability to use a ladder.

Connaissances

Troubleshooting

Windows 10/11

Office 365

Asset management systems

Networking basics

Documentation

Outils

Office 365

Windows OS

Description du poste

Pyramid Consulting, Inc. has an immediate opening for a Field Engineer in Fort Lauderdale, FL. This 12+ month contract offers a pay range of $18-$28 per hour and includes benefits such as health insurance, 401(k), and paid sick leave where applicable.

The candidate will provide on-site service, diagnose issues, document solutions, and support customers with hardware/software troubleshooting and basic networking tasks. The role requires physical capability to use a ladder and travel as needed.