Field Engineer

Pyramid Consulting, Inc.; Atlanta (GA); In loco; USD 25.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance (medical, dental, Vis

401(k) plan

Paid sick leave

Descrizione del lavoro

Pyramid Consulting, Inc. has an immediate opening for a Field Engineer in Atlanta, GA on a 12+ month contract. The position offers a pay range of $18-$28 per hour and includes benefits such as medical/dental/vision, a 401(k) plan, and paid sick leave.

You will provide on-site service during field visits, diagnose technical problems, generate service reports, document processes, and support customers to resolve issues. Overnight shifts may be required.

Competenze

• Ability to deinstall/install IT equipment quickly and safely.
• Experience in large IMAC moves on a tight time frame.
• Ability to follow test script to verify installation is correct.
• Flexibility to work overnight shift if necessary.

Mansioni

• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Documents processes.
• Collects and analyzes performance data to provide technical assistance.
• Ties workflow to schedule
• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Builds positive relationships with customers
• Ability to use a ladder
• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Builds positive relationships with customers
• Ability to use a ladder

Descrizione del lavoro

Immediate need for a talented Field Engineer. This is a 12+ Months Contract opportunity with long-term potential and is located in Atlanta, GA.

Job ID: 26-14846

Pay Range: $18-$28/hour.

Employee benefits include, but are not limited to,

• health insurance (medical, dental, vision)
• 401(k) plan
• paid sick leave (depending on work location)

Key Responsibilities

• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Documents processes.
• Collects and analyzes performance data to provide technical assistance.
• Ties workflow to schedule
• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Builds positive relationships with customers
• Ability to use a ladder
• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Builds positive relationships with customers
• Ability to use a ladder

Key Requirements and Technology Experience

• Ability to deinstall/install IT equipment quickly and safely
• Ability to follow instructions and work independently
• Experience in large IMAC moves on a tight time frame
• Ability to follow test script to verify installation is correct
• Flexibility to work overnight shift if necessary

Our client is a leading Airlines organization and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. "

If you are a person with disability needing assistance with the application or at any point in the hiring process, please contact us at [e-mail]