Field Engineer: Physical Security & Access Control NYC

Insight Global; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

NBCUniversal is seeking an East Region Field Engineer to support Workplace Security Engineering. The role requires managing site projects and end-user support for physical security functions across access control and video systems.

You will coordinate with security operations and NBCU IT teams, perform incident response, and drive system upgrades while on a 24x7 on-call rotation. Strong communication, logging, and vendor management are essential.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 3 years work experience in physical security systems and field support.
• Ability to travel as needed, including overnight stays.
• Willing to work daily onsite in NYC.
• Willing to work weeknights and weekends on-call.
• Experience with Physical Access Control and CCTV systems (Lenel, Genetec).
• Experience interpreting system logs from peripheral devices (CCTV, readers).
• Active certifications in Lenel OnGuard or Genetec Security Center.
• Excellent written and verbal communication skills.
• Negotiation and problem resolution skills.

Responsibilities

• The East Region Field Engineer represents Workplace Security Engineering for site projects.
• Provide end-user support for Physical Security applications and troubleshoot issues.
• Manage day-to-day site issues: Lenel On Guard and Genetec Security Center.
• Deliver end-user training on HID SAFE, Lenel, Genetec.
• Coordinate with NBCUniversal security operations and IT teams.
• Document as-is / to-be processes for day-to-day support.
• Incident Response: remote and on-premise support for hardware and software.
• Support multiple NBCUniversal projects across access control and video infra.
• Participate in 24x7 on-call rotation; assist with upgrades and change mgmt.
• Develop scope of work with vendors for site expansion; track budgets.
• Create project status reports and meeting minutes; manage multiple projects.
• Proficiency in MS Office: Project, Excel, PowerPoint, Word, Visio, Teams.
• Back-up functions for team members when needed.

Skills

Physical security experience

Onsite work

On-call readiness

PACS & CCTV systems

Log interpretation

Communication skills

Negotiation & problem solving

Travel readiness

Executive presence

Education

Bachelor’s degree or equivalent

Tools

Lenel OnGuard

Genetec Security Center

SQL Server

IIS

Windows

Cloud computing

VMware

ServiceNow

SharePoint

Project & Portfolio Management (PPM)

Smartsheet

Job description

NBCUniversal is seeking an East Region Field Engineer to support Workplace Security Engineering. The role requires managing site projects and end-user support for physical security functions across access control and video systems.

You will coordinate with security operations and NBCU IT teams, perform incident response, and drive system upgrades while on a 24x7 on-call rotation. Strong communication, logging, and vendor management are essential.