Field Engineer

Brooksource; New York (NY); On-site; USD 96,000 - 103,000; Full time

Job summary

Brooksource is seeking a hands-on Field Engineer in New York City to support enterprise access control and video platforms. The role requires managing site projects, incident response, 24x7 on-call rotation, and collaboration with stakeholders across security operations and vendors.

You will work with Lenel OnGuard, Genetec Security Center, and HID SAFE, delivering training, resolving issues, and maintaining system health across CCTV, access readers, and archivers on a fast-paced, contract basis.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 0

Responsibilities

• Provide end-user support, training, and troubleshooting for physical security applications.
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Skills

Field engineering

Physical security systems

Lenel OnGuard

Genetec Security Center

Incident response

24x7 on-call

SQL Server

VMware

Stakeholder communication

Education

Bachelor's degree

Tools

Lenel OnGuard

Genetec Security Center

HID SAFE

SQL Server

IIS

Windows

VMware

ServiceNow

SharePoint

Job description

Field Engineer

New York City, NY

On-Site Role (5 days per week)

Contract: November 2026 – May 2027

Compensation: $70 – $75 per hour

ABOUT THE ROLE

Our client is seeking a hands-on Field Engineer to serve as the Engineering representative at a leading Media & Entertainment organization in New York City. This onsite contract role, running from November 2026 to May 2027, is responsible for managing site projects and providing systems support for physical security functions, including enterprise access control and video platforms. You will deliver end-user support, training, and troubleshooting for security applications such as Lenel OnGuard, Genetec Security Center, and HID SAFE, while maintaining system health and responding to incidents both remotely and on-premises. The ideal candidate is comfortable juggling multiple projects, communicating effectively with stakeholders at all levels, and taking ownership of enterprise security systems. This is an opportunity to work on large-scale infrastructure projects, gain visibility with executive and IT leadership, and make a direct impact on the security posture of a major media organization.

WHAT YOU'LL DO

• Provide end-user support, training, and troubleshooting for physical security applications, including Lenel OnGuard, Genetec Security Center, and HID SAFE.
• Monitor and maintain system health for cameras, archivers, readers, and related devices across Lenel and Genetec platforms.
• Deliver incident response for hardware and software issues, including 24×7 on-call support on a rotation basis.
• Manage and support access control and video infrastructure projects, including system upgrades, change management, and site expansions.
• Partner with security operations and third-party vendors on Scope of Work documents and project deliverables.
• Serve as the liaison between business security operations, internal engineering teams, and vendors, ensuring alignment with business priorities and assessing the impact of global policies on local sites.
• Produce project status reports, budgets, and effort estimates; deliver presentations to executives, business stakeholders, and IT management.
• Interpret system transaction logs from peripheral devices (CCTV cameras, video recorders, access readers).
• Prioritize and manage multiple projects and initiatives simultaneously.

WHAT YOU BRING

• Bachelor’s degree or equivalent work experience.
• Minimum 3 years of experience in physical security systems and field support.
• Hands-on experience managing Physical Access Control and Video (CCTV) systems (e.g., Lenel, Genetec).
• Active product certification in Lenel OnGuard and Genetec Security Center.
• Experience interpreting system transaction logs from peripheral devices (CCTV cameras, video recorders, access readers).
• Ability to prioritize and manage multiple projects and initiatives at once.
• Experience with incident response and 24×7 on-call support rotation.
• Strong communication skills for stakeholder engagement and executive presentations.
• Experience managing technical solution vendors and enterprise system rollouts (preferred).
• Technical skills: SQL Server, IIS, Windows, VMware, cloud computing, mobile devices, ServiceNow, SharePoint, PPM, Smartsheet (preferred).
• Working knowledge of SDLC processes and the executive presence to influence stakeholders at all levels (preferred).
• Experience with physical identity and access management systems, including projects integrated with worker identity systems (preferred).
• Media & Entertainment industry experience (strongly desired).

WHAT'S IN IT FOR YOU

• Hands-on ownership of enterprise access control and video systems across multiple site projects.
• Visibility with executive, business, and IT stakeholders.
• Opportunity to work on large-scale security infrastructure, upgrades, and site expansions.

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