Field Engineer

TekWissen ®; Tittabawassee Township (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

TekWissen is assisting a global information technology client in recruiting a Field/Computer Technician in Michigan. You will be assigned service requests to repair laptops and desktops in the metro area.

Responsibilities include replacing hard drives, motherboards and keyboards, performing whole unit swaps, and repairing PC peripherals. Reliable transportation is required to cover the metro and surrounding areas.

Qualifications

• 1+ years hands-on experience with laptop and desktop repair.
• Experience building computers preferred.
• Knowledge of laptop/desktop hardware and software including Microsoft applications.
• Ability to resolve basic / non-complex problems as directed.
• Client/government clearance may be required.
• Background verification may be required.

Responsibilities

• Repair laptops and desktops in the metro area.
• Replace hard drives, motherboards and keyboards.
• Perform whole unit swaps and peripheral repairs.
• Maintain reliable transportation to service the area.
• Close service tickets in Client Call Management system in real time.

Skills

Laptop/Desktop break-fix

Computer-building

Hardware & software knowledge

Microsoft applications

Troubleshooting

Tools

Microsoft Office

Job description

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Description:

Key Responsibilities:

• As a client Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.
• Your assignments will include repair activities such as replacing hard drives, motherboards and keyboards.
• You may also perform whole unit swaps, repair or replace PC peripherals.
• Must have reliable transportation as this role services the metro and surrounding areas.
• Close service tickets in real time in the Client Call Management system using Company provide phone.

Key Qualifications:

• 1+ Years of hands-on experience with laptop and desktop break-fix
• Computer-building background experience preferred
• General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications
• Ability to resolve basic / non-complex problems as directed
• Client and/or governmental clearance may be required
• Police or criminal background verification clearance may be required.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.