IT Field Technician

TekWissen ®; Tittabawassee Township (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

TekWissen is seeking a Field/Computer Technician to repair laptops/desktops in the metro Michigan area. You will diagnose and replace hardware components, install Windows and business apps, and perform imaging and deployments. Reliable transportation is required.

The role emphasizes timely ticket closure and service quality, with potential for government or client clearance as needed. TekWissen supports workforce diversity and equal opportunity employment.

Qualifications

• 1+ years of hands-on experience with laptop and desktop break-fix.
• Hardware assembly background preferred.
• General knowledge of laptop/desktop hardware and software including basic Microsoft applications.
• Ability to resolve basic/non-complex problems as directed.
• Client/government clearance may be required.
• Police or criminal background verification clearance may be required.

Responsibilities

• Diagnose and repair desktops, laptops, printers, and peripherals.
• Replace defective hardware components such as drives, RAM, batteries, keyboards, and motherboards.
• Install, configure, and troubleshoot Windows OS and business applications.
• Perform PC imaging, data migration, and workstation deployments.
• Close service tickets in real time in the Client Call Management system.

Skills

Laptop/Desktop repair

Hardware assembly

Hardware & software basics

Troubleshooting basics

Background check

Security clearance may be required

Transportation requirement

Job description

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing

Job Description:

• As a client Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.
• Your assignments will include repair activities such as replacing hard drives, motherboards and keyboards.
• Diagnose and repair desktops, laptops, printers, and peripherals.
• Replace defective hardware components such as hard drives, SSDs, RAM, batteries, keyboards, and motherboards.
• Install, configure, and troubleshoot Windows operating systems and business applications.
• Perform PC imaging, data migration, and workstation deployments.
• You may also perform whole unit swaps, repair or replace PC peripherals.
• Must have reliable transportation as this role services the metro and surrounding areas.
• Close service tickets in real time in the Client Call Management system using Company provide phone.

Key Qualifications:

• 1+ Years of hands-on experience with laptop and desktop break-fix
• Computer-building background experience preferred
• General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications
• Ability to resolve basic / non-complex problems as directed
• Client and/or governmental clearance may be required
• Police or criminal background verification clearance may be required.

TekWissen Group is an equal opportunity employer supporting workforce diversity.