IT Field Services Tech

Spec's Family Partners; Houston (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Performance bonuses

Health insurance

PTO and holidays

401k after probation

Job summary

Spec's Family Partners is seeking an Information Technology Field Services Technician to provide on-site hardware, software, and networking support across multiple locations. The role emphasizes Windows 11 and Microsoft 365 administration, AD/Azure AD, Intune, and network troubleshooting.

The candidate will travel daily, participate in occasional overnight trips, and contribute to security best practices while delivering strong customer service and professional IT support.

Qualifications

• Two years of IT desktop/field support experience.
• Windows 11 administration and troubleshooting.

Responsibilities

• Provide on-site IT support for hardware, software, and networking issues.
• Install, configure, and support Windows 11 and Microsoft 365 environments.
• Support Active Directory, Microsoft Entra ID (Azure AD), and Microsoft Intune.
• Install, configure, and troubleshoot switches, routers, wireless access points, VPNs, and firewalls.
• Support retail technology including POS systems, payment terminals, receipt printers, barcode scanners, cash drawers, and customer-facing displays.
• Deploy, configure, and replace desktop computers, laptops, printers, scanners, mobile devices, and other endpoint hardware.
• Maintain accurate documentation, asset inventory, and ServiceDesk tickets.
• Support VMware virtualization platforms and multi-site environments.
• Travel daily to company locations; participate in occasional overnight travel.
• Educate users on technology and security best practices; provide excellent customer service.

Skills

Customer service

Troubleshooting

On-site support

On-call readiness

Education

Associate’s or Bachelor’s degree in Information Technology/Computer Science

CompTIA A+ or Network+ or equivalent certifications

Microsoft certifications (preferred)

Tools

Windows 11

Microsoft 365 Admin

Exchange Online

Teams

SharePoint Online

OneDrive

Active Directory

Microsoft Entra ID (Azure AD)

Microsoft Intune

VMware

Linux

TCP/IP

DNS

DHCP

VLANs

VPNs

Fortinet

Cisco Meraki

Ubiquiti UniFi

Retail POS systems

Servers & Storage

Job description

Job Title: Information Technology Field Services TechnicianJob Type: Full-TimeWe are seeking a dedicated, customer-focused Information Technology Field Services Technician to join our growing IT team. The ideal candidate will provide on-site technical support and possess strong knowledge of Microsoft Windows, Microsoft 365, networking, and infrastructure technologies. The successful candidate will work with Windows 11, Microsoft 365, Exchange Online, Teams, SharePoint Online, OneDrive, Active Directory, Microsoft Entra ID (Azure AD), Microsoft Intune, VMware, Linux, TCP/IP, DNS, DHCP, VLANs, VPNs, Fortinet firewalls, Ubiquiti UniFi, Cisco and Meraki networking, retail point-of-sale systems, servers, storage, and endpoint hardware.This position participates in the IT on-call rotation and requires daily travel to company locations, and mileage reimbursement is provided for business use of a personal vehicle. Occasional overnight travel may be required.Key ResponsibilitiesProvide on-site technical support for hardware, software, and networking issues.Install, configure, and support Windows 11 and Microsoft 365 environments.Support Active Directory, Microsoft Entra ID (Azure AD), Microsoft Intune, Exchange Online, Teams, and SharePoint Online.Install, configure, and troubleshoot switches, routers, wireless access points, VPNs, and firewalls.Support retail technology including point-of-sale systems, payment terminals, receipt printers, barcode scanners, cash drawers, and customer-facing displays.Deploy, configure, and replace desktop computers, laptops, printers, scanners, mobile devices, and other endpoint hardware.Maintain accurate documentation, asset inventory, and ServiceDesk tickets.Support VMware virtualization platforms.Travel daily to company locations and participate in occasional overnight travel.Educate users on technology and security best practices.Provide exceptional customer service while maintaining a professional appearance and positive attitude.Maintain company equipment, vehicles, if assigned, tools, and inventory in a clean and organized manner.Preferred Qualifications:CompTIA A+, Network+, or similar certifications.Experience with cloud services and virtualization technologies.Knowledge of scripting and automation tools.Education and Experience:Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.2+ years of experience in a similar role.Benefits:Competitive salary and performance-based bonuses.Health, dental, and vision insurance.Paid time off and holidays.Professional development opportunities.401k after probationary period and minimum hour requirements metRequired QualificationsMinimum of two years of experience providing IT desktop, field, or technical support.Windows 11 administration and troubleshooting.Microsoft 365 administration.Active Directory, Microsoft Entra ID (Azure AD), and Microsoft Intune.Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, wireless networking.Basic knowledge of the Linux operating system and command-line fundamentals.Excellent customer service, communication, and troubleshooting skills.Experience with ServiceDesk or similar ticketing software.Ability to prioritize multiple tasks while working independently.Valid driver's license, good driving record, and reliable transportation.Ability to participate in an on-call rotation and respond to urgent support issues outside normal business hours.Must be at least 21 years old.Preferred QualificationsCompTIA A+, Network+, Security+, or Microsoft certifications.Microsoft Azure experience.PowerShell or scripting experience.VoIP and cybersecurity experience.Experience with Fortinet, Cisco, Meraki, or similar networking equipment.Hyper-V and/or VMware.Experience supporting multi-site organizations.Physical RequirementsLift and carry equipment up to 50 pounds.Install and move desktop computers, printers, switches, servers, and other equipment.Crawl under desks and work in confined spaces.Climb ladders when necessary.Rack and mount network equipment.Run, terminate, label, and organize network cabling.Stand, bend, kneel, and walk for extended periods.Safely operate a motor vehicle while traveling between locations.