IT Field Service Tech

Spec's Family Partners; Dallas (TX); On-site; USD 55,000 - 72,000; Full time

Job summary

Spec's Family Partners in Dallas, TX seeks an Information Technology Field Services Technician to provide on-site hardware, software and networking support across locations. The role includes installing and supporting Windows 11 and Microsoft 365 environments, Active Directory/Azure AD/Entra ID, Intune, Exchange Online, Teams, SharePoint Online, and OneDrive.

You will handle POS systems, networking gear, servers and endpoints.

Qualifications

• 2+ years IT desktop/field or technical support experience.
• Windows 11 administration and troubleshooting.
• Microsoft 365 administration across workloads.
• Active Directory/Azure AD/Entra ID and Intune experience.
• Networking fundamentals incl. TCP/IP, DNS, DHCP, VLANs, VPNs.
• Experience with Fortinet/Meraki/Ubiquiti networking gear.
• Retail POS systems and peripherals experience.
• VMware, Linux familiarity; on-site repair and deployment skills.
• Strong customer service and ticketing experience; on-call capable.
• Valid driver's license and reliable transportation.

Responsibilities

• Provide on-site technical support for hardware, software and networking issues.
• Install, configure and support Windows 11 and Microsoft 365 environments.
• Support Active Directory/Azure AD/Intune, Exchange Online, Teams, SharePoint Online, OneDrive.
• Install, configure and troubleshoot switches, routers, VPNs and firewalls.
• Support retail POS systems, payment terminals and peripherals.
• Deploy and replace desktops, laptops, printers, scanners and other devices.
• Maintain asset inventory and ServiceDesk tickets.
• Travel daily to company locations; participate in occasional overnight trips.
• Educate users on technology best practices and security.

Skills

Windows 11 administration

Microsoft 365 administration

Active Directory / Azure AD / Entra ID

Intune

Exchange Online

Teams

SharePoint Online

OneDrive

Networking fundamentals

TCP/IP / DNS / DHCP

VLANs / VPNs

Fortinet firewalls

Meraki networking

Ubiquiti UniFi

Cisco

POS systems

VMware

Linux

ServiceDesk ticketing

On-call support

Customer service

Driving / travel

Tools

VMware

Windows 11

Microsoft 365

Active Directory

Azure AD

Intune

Exchange Online

Teams

SharePoint Online

OneDrive

Fortinet

Meraki

Cisco

Ubiquiti UniFi

VPNs

Printers & POS peripherals

Servers & storage

ServiceDesk

Job description

Job Title: Information Technology Field Services TechnicianJob Type: Full-TimeWe are seeking a dedicated, customer-focused Information Technology Field Services Technician to join our growing IT team. The ideal candidate will provide on-site technical support and possess strong knowledge of Microsoft Windows, Microsoft 365, networking, and infrastructure technologies. The successful candidate will work with Windows 11, Microsoft 365, Exchange Online, Teams, SharePoint Online, OneDrive, Active Directory, Microsoft Entra ID (Azure AD), Microsoft Intune, VMware, Linux, TCP/IP, DNS, DHCP, VLANs, VPNs, Fortinet firewalls, Ubiquiti UniFi, Cisco and Meraki networking, retail point-of-sale systems, servers, storage, and endpoint hardware.This position participates in the IT on-call rotation and requires daily travel to company locations, and mileage reimbursement is provided for business use of a personal vehicle. Occasional overnight travel may be required.Key ResponsibilitiesProvide on-site technical support for hardware, software, and networking issues.Install, configure, and support Windows 11 and Microsoft 365 environments.Support Active Directory, Microsoft Entra ID (Azure AD), Microsoft Intune, Exchange Online, Teams, and SharePoint Online.Install, configure, and troubleshoot switches, routers, wireless access points, VPNs, and firewalls.Support retail technology including point-of-sale systems, payment terminals, receipt printers, barcode scanners, cash drawers, and customer-facing displays.Deploy, configure, and replace desktop computers, laptops, printers, scanners, mobile devices, and other endpoint hardware.Maintain accurate documentation, asset inventory, and ServiceDesk tickets.Support VMware virtualization platforms.Travel daily to company locations and participate in occasional overnight travel.Educate users on technology and security best practices.Provide exceptional customer service while maintaining a professional appearance and positive attitude.Maintain company equipment, vehicles, if assigned, tools, and inventory in a clean and organized manner.Required QualificationsMinimum of two years of experience providing IT desktop, field, or technical support.Windows 11 administration and troubleshooting.Microsoft 365 administration.Active Directory, Microsoft Entra ID (Azure AD), and Microsoft Intune.Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, wireless networking.Basic knowledge of the Linux operating system and command-line fundamentals.Excellent customer service, communication, and troubleshooting skills.Experience with ServiceDesk or similar ticketing software.Ability to prioritize multiple tasks while working independently.Valid driver's license, good driving record, and reliable transportation.Ability to participate in an on-call rotation and respond to urgent support issues outside normal business hours.Must be at least 21 years old.Preferred QualificationsCompTIA A+, Network+, Security+, or Microsoft certifications.Microsoft Azure experience.PowerShell or scripting experience.VoIP and cybersecurity experience.Experience with Fortinet, Cisco, Meraki, or similar networking equipment.Hyper-V and/or VMware.Experience supporting multi-site organizations.Physical RequirementsLift and carry equipment up to 50 pounds.Install and move desktop computers, printers, switches, servers, and other equipment.Crawl under desks and work in confined spaces.Climb ladders when necessary.Rack and mount network equipment.Run, terminate, label, and organize network cabling.Stand, bend, kneel, and walk for extended periods.Safely operate a motor vehicle while traveling between locations.