Field Enablement & Operations Leader

Panasonic Avionics Corporation; Irvine (CA); On-site; USD 119,000 - 200,000; Full time

Benefits offered by this job

Paid time off

Health Insurance

401K matching

Job summary

Panasonic Avionics Corporation seeks a Field Enablement & Operations Manager to build and run the operational-intelligence and field-enablement capability for Global Customer Support Field Engineering. You will drive early issue detection, risk assessment, and data-driven improvements across product, operations and field teams.

The role integrates aircraft, fleet, reliability, and AI-enabled evidence into trusted reporting, executive reviews, and self-service tools while partnering with CSFE,

Qualifications

• Bachelor’s degree in a relevant discipline; substantial applicable experience.
• 8+ years of progressively responsible experience in technical operations, field engineering, analytics, reliability, customer support, or performance improvement.
• Experience with cross-functional collaboration and influencing without authority.

Responsibilities

• Build trusted CSFE reports, dashboards, leadership reviews, and decision-support views with source lineage and confidence levels.
• Lead complex field investigations by defining scope, affected populations, impact, evidence confidence, ownership and actions; apply AI where appropriate.
• Develop reusable frameworks, templates, prompts, guides, training, onboarding, and communities of practice to increase field self-sufficiency and responsible AI adoption.
• Standardize intake, prioritization, escalation, reviews, KPI definitions, scorecards, cadence, and governance for field issues and AI-enabled workflows.
• Clarify decision rights and route significant findings to accountable Product, Engineering, Service, or data owners.

Skills

Field engineering

Operational intelligence

Performance measurement

Customer support operations

Technical investigations

AI-enabled workflows

KPI development

Data governance

SQL & Python

Cloud platforms (AWS)

Cross-functional leadership

Education

Bachelor’s degree

Tools

AWS

APIs

Workflow automation

BI reporting environments

Job description

Panasonic Avionics Corporation seeks a Field Enablement & Operations Manager to build and run the operational-intelligence and field-enablement capability for Global Customer Support Field Engineering. You will drive early issue detection, risk assessment, and data-driven improvements across product, operations and field teams.

The role integrates aircraft, fleet, reliability, and AI-enabled evidence into trusted reporting, executive reviews, and self-service tools while partnering with CSFE,