Field EMS Operations Lead – Care, Scheduling & Training

Rural Metro Fire Department

Las Vegas Town (NM)

On-site

USD 65,000 - 95,000

Full time

12 days ago

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Job summary

Rural Metro Fire Department is seeking an Operations Supervisor to oversee day-to-day EMS operations, staffing, scheduling, equipment maintenance, and interagency liaison. The role supervises field staff to ensure high-quality patient care, maintains operational standards, and guides policy adherence.

The position offers opportunities to mentor staff, participate in shift planning, and drive service improvements within the EMS delivery framework.

Qualifications

Minimum 3 years of EMS field experience.
Prior FTO or other leadership/supervisory experience preferred.
High School Diploma or Equivalent (GED).
Ability to function as an EMT/Paramedic and perform direct patient-care activities in the field with a high level of proficiency.
State EMT/Paramedic Certification.
State Driver's License with driving record in compliance with GMR's Safety & Driving policy
BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

Responsibilities

Supervise, direct, and develop field staff to provide the highest possible level of patient care.
Maintain quality field operations through daily contact, oversight, communication, and evaluation.
Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.
Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development to drive positive results.
Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
Maintain appropriate staffing levels for field units, manage shift calendars, and facilitate shift bids.
Cover open shifts with appropriate employee assignments or by filling in as needed.
Supervise the effective operation, utilization, and maintenance of medical apparatus and equipment.
Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring that it is reconciled timely on a daily basis.
Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible.