EMS Operations Leader — Field Care & Staffing

Rural Metro Fire Department; Mesa, Northern (AZ, KY); Hybrid; USD 56,000 - 92,000; Full time

Benefits offered by this job

Paid Shift Differentials

Enhanced Holiday Pay

Paid Training

Generous PTO Accruals

Job summary

AMR is hiring an Operations Supervisor to lead EMS field operations and supervision, ensuring high-quality patient care and cost-effective services. This full-time role involves overseeing field staff, coordinating with partners, and working 24-hour shifts to support round-the-clock EMS delivery.

The selected candidate will mentor staff, manage scheduling and equipment, investigate incidents, and drive policy implementation.

Qualifications

• EMS field experience required.
• Past EMS supervisory experience.
• Field Training Officer or Instructor experience preferred.

Responsibilities

• Support quality field operations through daily contact, oversight, communication, and evaluation of field staff.
• Act as a liaison between the company and patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.
• Mentor employees, conduct performance evaluations, provide disciplinary actions, and facilitate development.
• Work with management to minimize problems, correct staffing and scheduling issues, and improve service.
• Develop, modify, and implement EMS delivery policies, standards, regulations and procedures.
• Maintain staffing levels for field units and manage shift calendars.
• Supervise operation, utilization and maintenance of medical equipment.
• Investigate incidents and resolve them effectively.
• Prepare reports and manage projects as assigned by leadership.
• Ensure payroll processing is timely.
• Assist with recruitment and training of new employees.
• Promote affirmative action in staffing, training, and promotion.
• Comply with laws, policies, and procedures.
• Perform other duties as assigned.

Skills

EMS supervisory experience

Field Training Officer or Instructor

Education

High school diploma (GED)

State Paramedic or EMT Certification

State Driver’s License

Driving record compliant

Physical agility test

BLS/ACLS/ CPR (AHA)

Job description

AMR is hiring an Operations Supervisor to lead EMS field operations and supervision, ensuring high-quality patient care and cost-effective services. This full-time role involves overseeing field staff, coordinating with partners, and working 24-hour shifts to support round-the-clock EMS delivery.

The selected candidate will mentor staff, manage scheduling and equipment, investigate incidents, and drive policy implementation.