Field Dock & Door Technician — Vehicle & Benefits

Raymond West Group; Sacramento (CA); On-site; USD 32,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with company match

Personal time off

Job summary

Raymond West is seeking a Dock and Door Technician to join our service team. You will repair and service dock and door equipment, maintain safety standards, and communicate clearly with customers and management.

You will represent the company while ensuring profitable service with proper labor billing. The role requires field travel within assigned territories, a valid driver's license, and the ability to work overtime as needed.

Qualifications

• High school diploma, GED or equivalent.
• Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience.

Responsibilities

• Repair all types of Dock and Door equipment that RW sells and services.
• Repair all types of equipment that Raymond West sells and services.
• Update training and skills on a continuing basis.
• Train other employees as needed.
• Maintain a profitable billing level.
• Follow all Service Department procedures.
• Communicate with assigned Service leadership.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Communicate all options to customers before proceeding with work.
• Have the necessary tools to perform repair and scheduled service work.
• Complete jobs within quoted time limits when applicable.
• Maintain a clean and orderly (inside and outside) vehicle.
• Maintain an accurate assigned parts inventory, if applicable.
• Represent the entire company at all times.
• Pass Raymond Certification and re-certification if applicable.
• Maintain good working knowledge of customers and equipment in assigned areas.
• Maintain an acceptable driving record as established by the company’s insurance carrier.
• Report accidents whether self or customer.
• Account for 100% of available time during working hours.
• Must be willing to work overtime when necessary.
• Must coordinate all overtime with assigned supervisor.
• Must follow all procedures in the company’s Employee Handbook.
• Must follow safety procedures and use good judgment in regard to safety.
• Must be willing to work out of town as necessary.
• Establish a positive rapport with customers.
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers.

Skills

Communication

Time management

Microsoft Office

Safety docs

Public speaking

Team player

Self-motivated

Customer oriented

Safety procedures

Electrical basics

Mechanical skills

Driver's license

Education

High school diploma / GED

Job description

Raymond West is seeking a Dock and Door Technician to join our service team. You will repair and service dock and door equipment, maintain safety standards, and communicate clearly with customers and management.

You will represent the company while ensuring profitable service with proper labor billing. The role requires field travel within assigned territories, a valid driver's license, and the ability to work overtime as needed.