Field Dispatch & Operations Coordinator

CenterPoint Energy, Inc.; Evansville, Northern (IN, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Benefits from day one

Flexible schedule

Wellness center on-site

Tuition reimbursement

401k match

Job summary

CenterPoint Energy in Evansville, IN is seeking a dispatcher to monitor, dispatch, and balance work orders for field personnel. You will respond to information requests and ensure communication between customer service and field teams.

Requirements include a high school diploma and 1+ year experience with SAP or mobile data dispatching, plus familiarity with gas distribution operations. The role may involve overtime and rotating shifts.

Qualifications

• Requires a high school diploma or GED.
• Requires one year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or at least one year of equivalent dispatching experience.

Responsibilities

• Answers the telephone and performs call-ahead request for field technicians.
• Receives and dispatches calls and locates.
• Dispatches orders via Mobile Data.
• Monitors, routes, and documents work orders to service technicians; reviews backlogged work orders.
• Coordinates daily operational requirements between internal and external stakeholders.
• Resolves scheduling concerns between the company’s Call Center, customers, and supervision to achieve optimum results.
• Acts as liaison between the company, customers, state and local governmental agencies in an emergency situation.

Education

High school diploma or GED

Tools

SAP

Mobile Data Dispatching System

Job description

CenterPoint Energy in Evansville, IN is seeking a dispatcher to monitor, dispatch, and balance work orders for field personnel. You will respond to information requests and ensure communication between customer service and field teams.

Requirements include a high school diploma and 1+ year experience with SAP or mobile data dispatching, plus familiarity with gas distribution operations. The role may involve overtime and rotating shifts.