Associate Dispatcher I

ICON Consultants, LP; Evansville (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

ICON Consultants, LP seeks a meticulous On-Site Dispatch Coordinator in Evansville, Indiana, to monitor, dispatch, and balance field work orders while ensuring seamless communication among customer service, management, and field technicians.

The role is a 6-month W2 contract with a 100% on-site schedule. Requires SAP or mobile data dispatching experience and strong MS Office proficiency (Excel, Outlook, Teams).

Qualifications

• High school diploma or GED is required.
• Minimum of 1 year of experience with SAP or a mobile data dispatching system.
• Experience supporting utility, field service, or distribution operations is required.
• Proficiency in Microsoft Excel, Outlook and Teams is required.
• Preferred: Experience with Service Suite and SAP.

Responsibilities

• Answer calls and perform call-ahead requests for field technicians.
• Receive and dispatch non-emergency work orders to support operations.
• Dispatch orders using mobile data and dispatching software solutions.
• Monitor, route, and document work orders to service technicians.
• Coordinate daily operational requirements between internal and external stakeholders.
• Resolve scheduling concerns to maximize efficiency.
• Act as liaison during emergency situations with customers and agencies.

Skills

SAP

Dispatching software

Mobile data dispatching

Microsoft Excel

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Teams

Office Suite

Job description

Location: Evansville, Indiana (100% On-Site)

Duration: 6 months (Potential for extension)

Job Type: W2 Contract

Pay Rate: $26.00/Hr

Job Summary

Monitors, dispatches, and balances work orders for field personnel. Responds to information requests and provides seamless communication between customer service representatives, management, and field technicians.

Essential Functions

• Answer telephone calls and perform call-ahead requests for field technicians.
• Receive and dispatch non-emergency work orders to support daily and emergency operations.
• Dispatch orders utilizing mobile data and dispatching software solutions.
• Monitor, route, and document work orders to service technicians; review backlogged work orders.
• Coordinate daily operational requirements between internal and external stakeholders.
• Resolve scheduling concerns between the call center, customers, and supervision to achieve optimum efficiency.
• Act as a liaison between the organization, customers, and local governmental agencies during emergency situations.

Qualifications

Education

• High School Diploma or GED required.

Experience

• Required: Minimum of 1 year of experience with SAP, a mobile data dispatching system, or equivalent dispatching experience.
• Required: Experience supporting utility, field service, or distribution operations.
• Required Technical Skills: Proficiency in Microsoft Suite (specifically Excel, Outlook, and Teams).
• Preferred Skills: Experience with Service Suite, SAP.

Work Schedule

• Structure: Three 10-hour shifts and one 8-hour shift per week (consistent schedule throughout the contract with one rotating weekend shift).

Available Shifts:

• Position 1: Sunday through Wednesday
• Evening Shift (12:00 - 22:00):
• Position 2: Wednesday through Saturday
• Position 3: Sunday through Wednesday
• Day Shift (10:00 - 18:00):
• Position 4: Monday through Friday with rotating weekends

Core Competencies

• Business Acumen: Understand the impact of actions and decisions on operational efficiency, cost management, and technology enhancements.
• Collaboration: Eliminate silos, share information proactively, and work effectively as a team player to accomplish organizational objectives.
• Communication: Maintain open, active, two-way communication; demonstrate active listening and direct, respectful expression of thoughts.
• Customer Focus: Exceed internal and external customer expectations, accept responsibility for service quality, and adapt quickly to changing demands.
• Enterprise Mindset: Focus on efforts that add significant value, understanding the big picture and the organization-wide impact of daily decisions.
• Results Orientation: Drive for high performance, challenge assumptions constructively, manage time and energy efficiently, and leverage technology for maximum results.
• Steadiness: Maintain poise, confidence, and a positive outlook during periods of transition, high volume, or conflict.