Dispatcher

Collabera; Evansville (IN); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

Paid parking/public transportation

Paid time off

Paid sick time

Paid vacation time

Paid parental leave

Paid holidays

Job summary

Collabera in Evansville, IN seeks an Associate Dispatcher I. The role monitors, dispatches and balances work orders for field personnel, ensuring timely information flow between customer service and technicians.

Shifts include mornings, afternoons and a rotating weekend, with a 6-month contract and pay range of $24–$25 per hour. Prior SAP or mobile dispatch experience is required; benefits are described in the notice.

Qualifications

• Requires a high school diploma or GED.

Responsibilities

• Answers the telephone and performs call-ahead requests for field technicians.
• Receives and dispatches non-emergency work orders to support daily and emergency operations.
• Dispatches orders via Mobile Data and Dispatching Solution.
• Monitors, routes, and documents work orders to service technicians; reviews backlogged work orders.
• Coordinates daily operational requirements between internal and external stakeholders.
• Resolves scheduling concerns between Call Center, customers, and supervision to optimize results.
• Acts as liaison between company, customers, state and local agencies in emergencies.

Skills

SAP experience

Dispatching communication

Education

High school diploma or GED

Tools

Mobile Data Dispatch System

SAP

Job description

Job Title: Associate Dispatcher I

Location: Evansville, IN - 47711

Duration: 6 Months (potential for extension)

Pay Rate : $24 - $25/hr

Schedule

Three 10 hour shifts and one 8 hour shift / week. Assigned shift will be consistent throughout contract, there is one rotating weekend shift.

Morning Shift (10 Hours)

5:00 AM - 4:00 PM (6:00 AM - 4:00 PM on weekend shift)

• 1 worker: Sunday - Wednesday

Evening Shift (10 Hours)

12:00 PM - 10:00 PM

• 1 worker: Wednesday - Saturday


• 1 worker: Sunday - Wednesday

Day Shift (8 Hours)

10:00 AM - 6:00 PM

• 1 worker: Monday - Friday with rotating weekends

Job Summary

Monitors, dispatches and loads balance work orders to field personnel. Responds to requests on information and provides communication between customer service representatives and field personnel.

Essential Functions

• Answers the telephone and performs call-ahead request for field technicians.


• Receives and dispatches non-emergency work orders to support daily and emergency operations


• Dispatches orders via Mobile Data and Dispatching Solution


• Monitors, routes, and documents work orders to service technicians; reviews backlogged work orders.


• Coordinates daily operational requirements between internal and external stakeholders


• Resolves scheduling concerns between the company’s Call Center, customers, and supervision to achieve optimum results.


• Acts as liaison between the company, customers, state and local governmental agencies in an emergency situation.

Basic Qualifications

Education:

Requires a high school diploma or GED.

Experience

Requires 1 - 3 year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or 1 - 3 year of equivalent dispatching experience.

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance


• dental insurance


• vision insurance


• 401(k) retirement plan


• life insurance


• long-term disability insurance


• short-term disability insurance


• paid parking/public transportation


• paid time off


• paid sick and safe time


• hours of paid vacation time


• weeks of paid parental leave


• and paid holidays annually - as applicable.