Department Coordinator

DH Pace; Dalton (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Generous paid time off

401(k) with employer match

Employee discounts

Job summary

DH Pace Company, Inc. in Dalton, Georgia is seeking a Department Coordinator to effectively coordinate field employees. This role is ideal for someone detail-oriented and organized.

The individual will handle technician scheduling, ensure customer satisfaction, and assist with billing. Responsibilities also include managing department reports and creating service tickets. Candidates should have at least 1 year of relevant experience and strong communication skills.

Qualifications

• Minimum of 1 year experience in office administration, coordination, or dispatching.
• Excellent communication skills focused on customer service.
• Good time management and multi-tasking abilities.

Responsibilities

• Schedule technicians to customer job sites.
• Ensure customer COD payments are collected.
• Manage department reports to meet customer expectations.
• Assist with billing paperwork.
• Create and maintain service tickets.

Skills

Office administration

Microsoft Office Suite

Customer service

Time management

Multi-tasking

Communication skills

Job description

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

DH Pace Company, Inc. is seeking to hire a Department Coordinator who will effectively coordinate field employees at our office in Dalton, Georgia. This is a great opportunity for a detail‑oriented, organized individual to join a team of dedicated professionals. This individual will ensure that our services meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Job Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing, and submitting job details for processing
• Ensuring customer COD payments are collected prior to job completion
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with estimating team to provide service quotes when required
• Assist field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Job Requirements

• A minimum of 1 year experience in office administration, coordination or dispatching
• Intermediate experience with Microsoft Office Suite
• Dispatch or other high volume administration experience is a plus
• Must have excellent communication skills and be focused on customer service
• Must have good time management skills, be organized, and have the ability to multi‑task
• Ability to represent the company in a professional manner

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company‑paid life insurance, short‑term disability, and long‑term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) is required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)