Field Digital Orthodontic Implementation Expert

Envista Holdings Corporation; Seattle (WA); In loco; USD 73.000 - 95.000; Tempo pieno

Descrizione del lavoro

Envista Holdings Corporation, through its Ormco unit, seeks a Digital Solutions Specialist to accelerate the adoption of digital orthodontic products. This field-based role partners with doctors and internal teams to move customers from commitment to successful implementation and consistent use.

You will assess readiness, develop implementation plans, deliver training, support initial cases, and help resolve adoption barriers.

Competenze

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
• Demonstrated ability to learn and communicate technical, product, and workflow information.
• Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.
• Proficiency with Microsoft Office applications and CRM or customer-management systems.
• Willingness and ability to travel frequently throughout an assigned geography.

Mansioni

• Partner with the commercial team to receive qualified customer handoffs after the customer's commitment to implement an Ormco product or solution.
• Conduct structured practice-readiness assessments to understand current workflows, technology, staffing, training needs, and potential barriers to implementation.
• Develop a customer-specific implementation plan with defined milestones, responsibilities, training requirements, target dates, and success measures.
• Establish clear expectations with doctors and practice teams regarding the implementation process and required participation.
• Maintain visibility into assigned implementations, upcoming milestones, open risks, and implementation backlog.
• Deliver in-depth, field-based training, education, onboarding, and implementation support for Ormco's digital orthodontic portfolio.
• Train orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice personnel on relevant products, systems, and workflows.
• Translate complex product and technical information into clear, practical and repeatable practice workflows.
• Adapt training delivery to the customer's experience level and environment while maintaining program standards.
• Provide virtual follow-up training and reinforcement when appropriate.
• Support the development and improvement of standardized implementation guides and tools.
• Guide customers through initial product setup, workflow preparation, and readiness for first use.
• Support initial case submissions, approvals, and early product utilization as appropriate.
• Monitor progress and address delays or barriers.
• Coordinate a handoff to Clinical Success or ongoing support.

Conoscenze

Facilitation

Presentation skills

Coaching

Adult learning

Project management

Communication

Travel readiness

Formazione

Bachelor's degree or equivalent

Strumenti

Microsoft Office

CRM systems

Descrizione del lavoro

Envista Holdings Corporation, through its Ormco unit, seeks a Digital Solutions Specialist to accelerate the adoption of digital orthodontic products. This field-based role partners with doctors and internal teams to move customers from commitment to successful implementation and consistent use.

You will assess readiness, develop implementation plans, deliver training, support initial cases, and help resolve adoption barriers.