Field & Desktop Support Technician

Axiom Technologies; Colorado Springs (CO); On-site; USD 46,000 - 70,000; Full time

Job summary

Axiom Technologies is seeking an IT Helpdesk/Field Support specialist to provide onsite and on-call assistance within a desktop computing environment. You will handle first/second level support, install and troubleshoot Windows OS and MS Office, and ensure quality ticket updates and SLA adherence.

Requirements include 1–2 years of relevant IT experience, ability to travel, and strong troubleshooting skills. A background check and physical capabilities for hardware are required.

Qualifications

• Two years of relevant IT experience.
• Ready to travel 60–700 miles as required.
• Pass annual criminal and motor vehicle background checks.
• Flexible work arrangement and ability to take IT requests.
• Be prepared to work off-hours and weekends for projects or emergencies.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Accept and deliver service calls within SLAs per client.
• Install, upgrade, support and troubleshoot Windows 7/10 and MS Office.
• Maintain real-time ticket updates and follow policies.
• Travel to client locations and manage assets/inventory per agreements.
• Communicate issue status and resolutions promptly to customers.
• Perform preventative maintenance on computers, laptops, printers.

Skills

Analytical skills

Troubleshooting

Customer service

Communication with clients

Problem solving

Education

Bachelor of Engineering – Computer Science

Master of Computer Application

CompTIA A+

Microsoft Certified Professional (MCP)

Tools

MS Office

Active Directory

Job description

Axiom Technologies is seeking an IT Helpdesk/Field Support specialist to provide onsite and on-call assistance within a desktop computing environment. You will handle first/second level support, install and troubleshoot Windows OS and MS Office, and ensure quality ticket updates and SLA adherence.

Requirements include 1–2 years of relevant IT experience, ability to travel, and strong troubleshooting skills. A background check and physical capabilities for hardware are required.