Desktop Support/ Help Desk/ Field Support (Brighton)

Axiom Technologies; Brighton (CO); On-site; USD 42,000 - 66,000; Full time

Job summary

Axiom Technologies in Colorado is seeking an IT helpdesk/desktop support specialist to deliver onsite and on-call assistance to end-users, ensuring timely, accurate service delivery and high customer satisfaction. You will resolve issues across Windows 7/10/Office 2010‑365, manage asset inventory, and communicate status clearly to clients, while adhering to SLA guidelines and safety policies.

Travel to client locations as needed and perform preventive maintenance, repairs, and basic IT

Qualifications

• At least two of the following qualifications: BE/CS, BTech/CS, MCA; or professional certs like MCP or CompTIA A+

Responsibilities

• Provide first/second level support and issue resolution.
• Accept and deliver service calls within the established SLA.
• Meet customer service satisfaction criteria per guidelines.
• Install, upgrade, and troubleshoot Windows desktops (XP, 7, 8.1, 10) and Office 2010–365; Cisco Jabber and other approved apps.
• Complete real-time reporting of all calls per policy.
• Follow policies, guidelines, and documents to ensure client service success.
• Ensure asset and inventory control with prompt parts turnaround.
• Provide timely communication on issue status and resolution.
• Demonstrate analytical, troubleshooting and problem-solving skills.

Skills

Analytical skills

Troubleshooting

Client communication

Travel to client sites

IT infrastructure basics

Education

B.E./B.Tech CS

MCA

CompTIA A+

MCP

Job description

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities:

• Provide first/second level contact and problem resolution for customer issues.
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
• Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
• Provide timely communication on issue status and resolution.
• Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
• Maintain ticket updates for all reported incidents.
• Break Fix, fault diagnosis and resolution
• Additional requirements may exist if the offer of employment is extended
• Proven analytical, troubleshooting and problem-solving skills

IT Skills andExperience

• Windows 7 & 10, MS Office 2010/2013/2016/365
• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Performs general preventative maintenance tasks on computers, laptops, printers
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must be able to pass annual criminal and motor vehicle background
• Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

In-depth knowledge of:

• Microsoft Office applications
• Active Directory
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Mobile device management including IOS and Android devices
• Mac operating system, to support Apple pc users.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Willing to work off-hours and weekends when required for projects or emergency support.

IT Qualifications

At least two of the following:

• Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application
• CompTIA A+, Microsoft Certified Professional (MCP) or better.

Requisite

• 1-2 years of relevant experience.
• Ready to travel 60-700 Miles as per the requirement.
• Having Tools and Cables like: Windows Laptop, LAN Cable, Console cable, Screwdriver Toolkit and Basic IT Troublshhoting skills
• Flexible Work Arrangement (Rostering System)
• Experience an array of different IT projects/work cases
• Be your Own Boss! (Take IT requests/work cases of your own choosing)