Desktop Support Specialist

HCL Technologies Limited; Keene (NH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off

Paid holidays

Medical/dental/vision insurance

Job summary

HCL Technologies Limited in Keene, NH seeks an IT Desktop Support Technician to troubleshoot and repair hardware across desktops, laptops, and tablets, with field experience preferred. You will deliver strong customer service and training as needed, and work independently with minimal supervision.

Candidates should have basic networking knowledge, Windows and macOS troubleshooting skills, and be able to pass a background check and have a valid driver's license.

Qualifications

• Experience troubleshooting desktop and laptop hardware in the field or related environment.
• Strong customer service and communication skills.
• Basic understanding of networks, Intel servers, and telecom systems.
• Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets.

Responsibilities

• Troubleshoot and repair desktop and laptop hardware in the field or related environment.
• Provide strong customer service and training as needed.
• Assist with basic networks and telecom systems knowledge.
• Maintain accurate records and follow security and company policies.

Job description

• Must possess a professional demeanor with strong customer service, consulting, and training skills
• Experience troubleshooting and repairing desktop and laptop hardware in the field or a related environment
• Basic understanding of networks, Intel servers, and telecom systems
• Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Strong Microsoft Windows operating system troubleshooting skills
• Strong macOS troubleshooting skills (Big Sur and above)
• Excellent problem-solving and critical-thinking abilities
• Strong written and verbal communication skills
• Self-motivated with the ability to work independently and with minimal supervision
• Detail- and process-oriented mindset
• Ability to walk long distances across large facilities
• Must be able to pass a background security check
• Valid driver’s license and reliable transportation required

What Will Make a Candidate Stand Out

• Experience with ticketing systems such as ServiceNow, Smart IT, or IT Connect
• Prior experience supporting executive-level users
• Certifications such as:
• CompTIA A+ or equivalent
• Microsoft MCSA (Windows 7, 8, or 10)
• Networking certifications (CCNA or CCNP)
• Experience with remote PC control and video conferencing tools
• SCCM experience

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.