Desktop Support Engineer: Windows, Mac & Hardware Fixes

HCL Technologies Limited; Oklahoma City (OK); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off (PTO)

10 paid holidays per year

Employee assistance program

Job summary

HCL Technologies Limited in Oklahoma City seeks a Technical Support Engineer to provide day-to-day desktop support for end users, diagnosing and resolving issues on Windows PCs and hardware, and deploying end-user devices from tablets to desktops.

You will work with the Site Lead to manage onboarding and offboarding, log tickets in ServiceNow, and ensure SLA adherence while documenting knowledge for future reference.

Qualifications

• Proven work experience as a Technical Support Engineer or Desktop Support Engineer.
• Proven experience with Windows/Mac OS environments.
• Ability to diagnose and troubleshoot technical issues and provide step-by-step help.

Responsibilities

• Provide day to day desktop support to End Users and diagnose issues.
• Researching, diagnosing, trouble shooting and identifying solutions for Windows and hardware.
• Build and deploy end user hardware from tablets to desktops.
• Take ownership of tickets using ServiceNow and keep SLAs.
• Document knowledge in notes and manuals and follow up with clients.

Skills

Problem solving

Communication skills

Interpersonal skills

Troubleshooting hardware

Windows OS knowledge

Mac OS knowledge

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ServiceNow

SCCM/OS deployment tools

Active Directory

VPN applications

Windows Imaging/OS deployment

HP OpenView

Intune/Azure AD

Job description

HCL Technologies Limited in Oklahoma City seeks a Technical Support Engineer to provide day-to-day desktop support for end users, diagnosing and resolving issues on Windows PCs and hardware, and deploying end-user devices from tablets to desktops.

You will work with the Site Lead to manage onboarding and offboarding, log tickets in ServiceNow, and ensure SLA adherence while documenting knowledge for future reference.