Field Desktop & Laptop Support Technician

Worldwide TechServices LLC; Springfield, Northern (IL, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Worldwide TechServices LLC is a global leader in delivering technology services and solutions. Springfield, IL-based position involves response to client PCs, desktop and laptop troubleshooting, and direct interaction with customers to resolve issues promptly.

Role emphasizes servicing assigned client calls within SLAs, maintaining safety guidelines, and timely reporting. The job may require travel to client locations and compliance with OEM certifications and transportation requirements.

Qualifications

• Technical school certification or equivalent and 0–2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Troubleshooting

Communication

Travel-ready

Lifting 50 lbs

Repair toolkit

Driver's license

Education

Technical school certification

0-2 years experience

Job description

Worldwide TechServices LLC is a global leader in delivering technology services and solutions. Springfield, IL-based position involves response to client PCs, desktop and laptop troubleshooting, and direct interaction with customers to resolve issues promptly.

Role emphasizes servicing assigned client calls within SLAs, maintaining safety guidelines, and timely reporting. The job may require travel to client locations and compliance with OEM certifications and transportation requirements.