Field Dental Tech: Digital Adoption & Integration Lead

Align Technology; Massachusetts; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k with company match

Paid vacation and holidays

Parental leave

Job summary

Align Technology is seeking an Integration Specialist to drive adoption and integration of iTero systems within dental practices. You will optimize workflows, improve scanner utilization, and enhance patient education and case acceptance.

Use your clinical dental background and CRM experience to deliver training, troubleshoot software, and mentor teams. Expect travel up to 20% and collaboration with sales to accelerate growth.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• Clinical degree in dentistry (RDH, RDA, EF, CDA, etc.) and/or orthodontic office management experience preferred.
• 3–5+ years of relevant experience in dental, orthodontic, or related health industry.
• Strong interpersonal and relationship-building skills.
• Excellent communication and presentation abilities.
• Strategic thinking, troubleshooting, and problem-solving skills.
• High customer-service standards and adaptability.
• Proficiency in Windows OS, Microsoft Office, and CRM tools (e.g., SFDC).
• Valid driver’s license.
• Ability to travel up to 20%—occasional nights and weekends for in-market events.

Responsibilities

• Perform thorough current state assessments of practices to understand business needs.
• Develop customized, prioritized account-level goals and work paths to achieve full digital adoption.
• Guide practices through optimization of iTero workflows and integration of Invisalign and restorative scanning into routine patient care.
• Assist with integrating new product launches into office workflows.
• Deliver clinical training and presentations to doctors, staff, and internal audiences.
• Provide technical assistance on software usage, troubleshooting, and workflow refinement.
• Act as a clinical mentor for best practices in digital adoption and integration.
• Foster consultative relationships with doctors and practice teams.
• Collaborate with sales and commercial support to prioritize opportunities and drive growth.
• Inspire practices to modernize and grow through increased scanner utilization and patient engagement.
• Utilize data to monitor progress, identify KPIs, and drive decision-making.
• Diagnose results and lead corrective actions.
• Stay active with dental/orthodontic organizations to remain informed on trends.

Skills

Interpersonal skills

Communication

Strategic thinking

Customer service

Education

Bachelor’s degree or equivalent

Clinical dentistry degree (RDH/RDA/EF/CDA)

Tools

SFDC (Salesforce)

Windows OS

Microsoft Office

Job description

Align Technology is seeking an Integration Specialist to drive adoption and integration of iTero systems within dental practices. You will optimize workflows, improve scanner utilization, and enhance patient education and case acceptance.

Use your clinical dental background and CRM experience to deliver training, troubleshoot software, and mentor teams. Expect travel up to 20% and collaboration with sales to accelerate growth.