Field Cybersecurity Engineer — On‑Site Impact & Growth

LeadingIT; Illinois, United States, Northern America, Americas; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Company provided gear

Fully paid health/dental/vision

Open PTO policy

401k matching

Job summary

LeadingIT is a growing, security-focused MSP. This Level 2 Field Engineer role involves handling a wide range of client support requests, deploying hardware, imaging PCs, and traveling on-site to client locations.

You will diagnose issues, document steps, and continually look for improvements in procedures. The role emphasizes accountability, positivity, and excellence, with an ASCENSION plan and comprehensive benefits.

Qualifications

• Proven experience as a help desk technician or other customer support role.
• Strong troubleshooting and problem-solving abilities.
• Excellent documentation and note-taking skills.
• Must be able to communicate clearly with clients and team members.

Responsibilities

• Handle a massive variety of client support requests from a diverse client base.
• Hardware deployment to clients and PC imaging.
• Determine best solution based on customer details and issue.
• Travel on-site to client organizations and perform remote troubleshooting.
• Record notes and update customer status; create and maintain documentation.

Skills

Customer support

Troubleshooting

Documentation

Communication

Education

CompTIA A+ certification

CompTIA Network+ certification

Job description

LeadingIT is a growing, security-focused MSP. This Level 2 Field Engineer role involves handling a wide range of client support requests, deploying hardware, imaging PCs, and traveling on-site to client locations.

You will diagnose issues, document steps, and continually look for improvements in procedures. The role emphasizes accountability, positivity, and excellence, with an ASCENSION plan and comprehensive benefits.