Customer Relations Specialist — Field Service

Indiana Michigan Power Company; New Haven (IN); On-site; USD 63,000 - 79,000; Full time

Job summary

Indiana Michigan Power Company seeks a customer relations professional to act as the primary field contact for residential and commercial customers in an assigned territory. The role emphasizes problem solving, coordination with internal teams, and active promotion of energy programs, requiring strong communication and Microsoft Office skills.

A degree pathway with varying years of customer contact experience is specified, along with a valid driver's license and willingness to perform on-site

Qualifications

• Bachelor’s or equivalent with at least 2 years customer contact.
• Experience with field activities related to customer services and distribution operations.
• Proficiency in Microsoft Office and strong communication.

Responsibilities

• Serve as Primary Point of Contact for all service orders and balance customer needs with company goals.
• Identify and resolve customer issues with timely investigation and documentation.
• Coordinate with internal departments and field teams to facilitate service requirements.

Skills

Communication skills

Problem-solving

Relationship-building

MS Office proficiency

Driver’s license

Education

Bachelor’s degree in business, Communications, Engineering, Management or other Human Relations or Marketing related field

Associate degree in a study listed above

HS Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

Indiana Michigan Power Company seeks a customer relations professional to act as the primary field contact for residential and commercial customers in an assigned territory. The role emphasizes problem solving, coordination with internal teams, and active promotion of energy programs, requiring strong communication and Microsoft Office skills.

A degree pathway with varying years of customer contact experience is specified, along with a valid driver's license and willingness to perform on-site