Field Cloud Support Engineer for ERP and Cloud Apps

Trimble Uk

Westminster (CO)

On-site

USD 58,000 - 80,000

Full time

4 days ago

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Job summary

Trimble is seeking a Cloud Hosting Field Technical Support Professional to help keep enterprise ERP and cloud-hosted environments running smoothly. You will investigate high‑priority incidents, coordinate with customers, and drive rapid resolution while protecting business continuity.

Join Trimble’s AECO division and work with leading construction and engineering firms worldwide, delivering expert technical support, proactive communication, and refined processes to improve service quality and

Qualifications

3+ years of hands-on technical support in hosted enterprise ERP or cloud infrastructure (Azure/AWS).
Proficient in troubleshooting Windows Server, IIS, VPNs, and Microsoft 365 or SMTP relay configurations.
Experience with SQL Server administration and query/debug performance issues.

Responsibilities

Provide rapid triage and resolution for critical hosted environments across phone, chat, email, and ticketing portals.
Troubleshoot and administer cloud hosting ecosystems spanning Windows Server, IIS, and network connectivity.
Diagnose SQL queries and data integrity to restore service during high-priority incidents.
Maintain proactive, transparent communication with stakeholders and refine support procedures.