Field Cloud Support Engineer – Enterprise ERP

Trimble Inc.; Westminster (CO); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plans

Employee stock purchase plan

Job summary

Trimble Inc. is seeking a Cloud Hosting Field Technical Support Professional to resolve high-priority incidents in hosted ERP and cloud environments for construction and engineering clients worldwide.

You will troubleshoot Windows Server, SQL Server, VPNs, and cloud platforms (Azure, AWS), while communicating clearly with stakeholders and refining support processes. Travel 10–25% is required.

Qualifications

• 3+ years of hands-on technical support experience managing hosted enterprise ERP or cloud infrastructure environments (Azure, AWS).
• Proven proficiency troubleshooting Windows Servers, IIS application pools, network VPNs, and Microsoft 365 or SMTP relay configurations.
• Practical working knowledge of SQL Server administration, relational database querying, and performance issue resolution.
• Exceptional written and verbal communication skills with a demonstrated ability to de-escalate urgent issues and manage enterprise customer interactions.

Responsibilities

• Deliver rapid, high-impact technical triage and resolution for hosted enterprise environments across phone, chat, email, and ticketing portals.
• Troubleshoot and administer complex cloud hosting ecosystems, resolving issues across Windows Server, IIS, VPNs, and network connectivity.
• Diagnose database queries, SQL data integrity, and enterprise communication configurations to restore service during high-priority incidents.
• Champion customer success by keeping stakeholders informed with proactive communication and refining support procedures.

Skills

Hosted ERP environments

Windows Server

SQL Server

VPNs

Microsoft 365 / SMTP relay

Cloud platforms

Customer communication

Tools

Azure

AWS

Job description

Trimble Inc. is seeking a Cloud Hosting Field Technical Support Professional to resolve high-priority incidents in hosted ERP and cloud environments for construction and engineering clients worldwide.

You will troubleshoot Windows Server, SQL Server, VPNs, and cloud platforms (Azure, AWS), while communicating clearly with stakeholders and refining support processes. Travel 10–25% is required.