Field Technical Support Professional

Trimble Inc.; Lake Oswego (OR); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

Retirement plans

Employee stock purchase plan

Paid parental leave

Zusammenfassung

Trimble Inc. seeks a Cloud Hosting Field Technical Support Professional to resolve high-priority incidents in enterprise ERP and cloud-hosted environments.

You will triage, troubleshoot, and communicate proactively with customers to protect business continuity across Azure/AWS stacks. Based in Westminster, CO or Lake Oswego, OR, this role requires 10-25% travel and a passion for customer success in construction tech.

Qualifikationen

• 3+ years in hands-on technical support for hosted ERP or cloud infrastructure environments (Azure, AWS).
• Proficiency troubleshooting Windows Server, IIS, VPNs, and Microsoft 365 or SMTP relay configurations.
• Practical working knowledge of SQL Server administration and relational database querying.
• Exceptional written and verbal communication with the ability to de-escalate urgent issues and manage enterprise customer interactions.

Aufgaben

• Deliver rapid, high-impact technical triage and resolution for hosted enterprise environments across phone, chat, email, and ticket portals.
• Troubleshoot and administer complex cloud hosting ecosystems, resolving issues across Windows Server, network connectivity, and virtual desktop platforms.
• Diagnose SQL data integrity issues and enterprise configurations to restore service quickly during incidents.
• Champion customer success with proactive communication while refining support procedures for maximum efficiency.

Kenntnisse

ERP hosting support

Cloud infra troubleshooting

Windows Server admin

SQL Server admin

MS 365 / SMTP relay

VPN networks

Tools

Azure

AWS

Jobbeschreibung

Elevate Support as our Next Cloud Hosti ng Field Technical Support Professional

Are you ready to solve complex technical challenges and directly impact mission-critical operations for leading construction and engineering firms worldwide? Join Trimble's dynamic AECO division, where your technical problem-solving and passion for customer success will keep enterprise platforms running seamlessly.

About Us:

Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com.

What Makes This Role Great:

In this role, you will be at the forefront of Trimble's global customer support transformation, serving as a vital technical lifeline for clients operating high-stakes enterprise ERP and cloud-hosted environments. You will directly resolve high-priority incident investigations, safeguard business continuity, and influence how we deliver elite, responsive technical support across the construction technology ecosystem.

Key Exciting Responsibilities:

• Deliver rapid, high-impact technical triage and resolution for critical hosted enterprise environments across phone, chat, email, and ticketing portals.
• Troubleshoot and administer complex cloud hosting ecosystems, resolving intricate issues across virtual desktop platforms, Windows Server infrastructure, and network connectivity.
• Diagnose database queries, SQL data integrity, and enterprise communication configurations to restore service quickly during high-priority incidents.
• Champion customer success by keeping stakeholders informed with transparent, proactive communication while refining support procedures for maximum efficiency.

Essential Skills & Experience:

• 3+ years of hands-on technical support experience managing hosted enterprise ERP or cloud infrastructure environments (Azure, AWS).
• Proven proficiency troubleshooting Windows Servers, IIS application pools, network VPNs, and Microsoft 365 or SMTP relay configurations.
• Practical working knowledge of SQL Server administration, relational database querying, and performance issue resolution.
• Exceptional written and verbal communication skills with a demonstrated ability to de-escalate urgent issues and manage enterprise customer interactions.

Bonus Points For:

• Direct experience supporting Viewpoint Vista, ProContractor, Accubid, AutoBid, or comparable construction management software platforms.
• Experience managing tiered escalation workflows within modern enterprise CRM and incident management ticketing platforms.

Logistics:

• Location: Westminster, CO or Lake Oswego, OR
• Travel Requirement: 10-25%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under Governance Governance Documents.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact [e-mail].