Cloud Hosting Field Technician — Enterprise ERP Support

Trimble; Westminster (CO); Sur place; USD 33 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Time off plans

Retirement plans

Parental leave

Employee stock purchase plan

Résumé du poste

Trimble is seeking a Cloud Hosting Field Technical Support Professional in Westminster, CO (hybrid travel 10-25%). You’ll resolve high‑priority incidents for hosted ERP and cloud environments, safeguarding continuity and delivering elite technical support across the construction technology stack.

You will troubleshoot Windows Server, SQL, VPNs, and cloud platforms (Azure/AWS), while communicating clearly with enterprise customers and refining support processes for efficiency.

Qualifications

• 3+ years of hands-on technical support for hosted enterprise ERP or cloud infrastructure environments.
• Proven ability to troubleshoot Windows Server, IIS pools, VPNs, and Microsoft 365 or SMTP relay.
• Strong written and verbal communication with experience de-escalating urgent incidents.

Responsabilités

• Deliver rapid, high‑impact technical triage and resolution for critical hosted enterprise environments across phone, chat, email, and ticketing portals.
• Troubleshoot and administer complex cloud hosting ecosystems, resolving intricate issues across virtual desktop platforms, Windows Server infrastructure, and network connectivity.
• Diagnose database queries, SQL data integrity, and enterprise communication configurations to restore service quickly during high‑priority incidents.
• Champion customer success by keeping stakeholders informed with transparent, proactive communication while refining support procedures for maximum efficiency.

Connaissances

Azure

AWS

Windows Server

VPNs

Microsoft 365

SQL querying

Outils

IIS

SMTP relay

Description du poste

Trimble is seeking a Cloud Hosting Field Technical Support Professional in Westminster, CO (hybrid travel 10-25%). You’ll resolve high‑priority incidents for hosted ERP and cloud environments, safeguarding continuity and delivering elite technical support across the construction technology stack.

You will troubleshoot Windows Server, SQL, VPNs, and cloud platforms (Azure/AWS), while communicating clearly with enterprise customers and refining support processes for efficiency.