Field Clinical Care Specialist

H-Wave; Fresno (CA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Base salary + commission + $10k sign‑n

Mileage reimbursement

Matching 401(k) (6%)

Health, life, vision and dental

Company issued iPhone and laptop

Job summary

H-Wave is hiring a Sales Clinical Care Associate in Fresno, CA to support clinicians and patients with drug-free pain relief and functional improvement. You will work in the field with the Sales Consultant, delivering in-person demonstrations and guiding customers through device orders.

Ideal candidates have a Bachelor’s degree preference, experience in anatomy or physiology preferred, and bilingual English/Spanish is a plus.

Qualifications

• Bachelor’s degree preferred.
• Experience in anatomy or physiology preferred.
• Bilingual (English/Spanish) preferred.
• Demonstrated ability to meet goals in a rapidly changing environment.
• Customer service experience, ideally working with external customers.
• Ability to forge, expand, and maintain relationships with our strategic partners.
• Strong oral and written communication skills across various media including phone, video, and email.
• Must have a valid driver’s license and a clean driving record.
• Must carry auto insurance with 100/300 liability coverage.

Responsibilities

• Ensuring exceptional customer service is given to each patient during in person consultations.
• Support the Sales Consultant in the field with the completion of forms and/or paperwork as a result of consultations and device orders.
• Collaborate with the Sales Consultant to meet monthly sales and conversion quotas, focusing on in-person demonstrations.
• Initiate contact, schedule home unit instruction and follow up at 72 hours on all referrals for H-Wave home units assigned by Corporate, the RSD or the Sales Consultant.
• Confirm appointments and conduct consultations in the field to ensure a smooth sales process and customer satisfaction.
• Work independently in the field following directions and established processes, while effectively managing your assigned territory.
• Maintain a thorough understanding of the company policies, processes, and software to support efficient field sales operations.
• Model a culture reflective of our core company values during interactions with clients, patients, health care providers and co-workers both in the office and in the field.

Skills

Customer service

Bilingual (English/Spanish)

Sales

Communication

Education

Bachelor’s degree preferred

Job description

H-Wave is hiring a Sales Clinical Care Associate in Fresno, CA to support clinicians and patients with drug-free pain relief and functional improvement. You will work in the field with the Sales Consultant, delivering in-person demonstrations and guiding customers through device orders.

Ideal candidates have a Bachelor’s degree preference, experience in anatomy or physiology preferred, and bilingual English/Spanish is a plus.