Collections Representative

H-Wave; Huntington Beach (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

401(k)

PTO

FSA

Pet Insurance

Job summary

H-Wave in Huntington Beach, CA, is seeking a motivated Collections Representative to join our operations team. You will negotiate settlements, manage outstanding balances, and build relationships with adjusters, attorneys, and lien representatives while upholding company policies.

The role requires strong written and verbal communication, detail orientation, and the ability to thrive in a fast-paced environment.

Qualifications

• One or more years of collections and customer service experience.
• Excellent writing and verbal communication.
• Proficient in Microsoft Office and comfortable with web applications and databases.

Responsibilities

• Administer collections according to required policies and procedures and develop/cultivate strong relationships with all customers and payors.
• Review explanation of reviews and benefits, and bill codes to ensure proper codes for payment.
• Regularly follow up on settlements and confirm payments are received.
• Maintain up-to-date knowledge of state labor codes and guidelines including Laws governing collection efforts for durable medical equipment (H-Wave) and continuing education workshops to gain more skills yearly.
• Delivers excellent customer service and meets the needs of all our customers while executing high volumes of calls.

Skills

Collections

Communication

Customer service

MS Office

Tools

CRM software

Database basics

Job description

Description

The Opportunity

H-Wave is looking for a motivated and skilled Collections Representative to join our operations team. The ideal candidate will be a strong communicator, detail-oriented, and thrive in a collaborative environment. As an H-Wave Collections Representative, you'll be responsible for negotiating settlements and managing outstanding balances by engaging with adjusters, attorneys, and lien representatives. This role offers the opportunity to build and maintain strong professional relationships while playing a key part in the company's success.

The Company

H-Wave is the very best in drug-free pain relief and rehabilitation! Our team puts patient outcomes above all else, we treat customers and co-workers like family, and we’re passionate and “all-in” for what we get to do every day.

For over 40 years the H-Wave electronic stimulation device has been used to reduce medication usage, manage pain, and speed recovery from surgery or injury. We provide physicians in the worker's compensation, auto insurance, and personal injury markets with a more effective drug-free alternative; which helps their patients live a better life and improves the efficiency and success of physician offices with more satisfied patients.

When you join H-Wave, you become part of a tight-knit team dedicated to helping people live better lives while also supporting physicians in delivering top-tier care.

The Job

• Administer collections according to required policies and procedures and develop/cultivate strong relationships with all customers and payors
• Review explanation of reviews and benefits, and bill codes to ensure proper codes for payment
• Regularly follow up on settlements and confirm payments are received
• Maintain up-to-date knowledge of state labor codes and guidelines including Laws governing collection efforts for durable medical equipment (H-Wave) and continuing education workshops to gain more skills yearly
• Delivers excellent customer service and meets the needs of all our customers while executing high volumes of calls

The Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k) matching up to 6%
• PTO
• Flexible Spending Account
• Pet Insurance

Requirements

• Must be available to work in the office Monday through Friday
• One or more years of collections and customer service experience
• Excellent writing and verbal communication
• Proficient in Microsoft Office and comfortable with web applications and databases
• An outgoing and positive personality who is eager to learn
• Ability to work in a fast-paced environment, meet deadlines, and handle pressure

*All offers extended are contingent upon the successful completion of a state and federal background check.