Field Case Management Coordinator - Health Access

CVS Health Corporation; Elmhurst (IL); Remote; USD 29,000 - 61,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus eligibility

Job summary

CVS Health Corporation in Illinois is seeking a Case Management Coordinator for a full-time telework role, with 50-75% travel around Cook County and the Chicago westside. You will assist members with scheduling, benefits access and education using care management tools.

The role emphasizes critical thinking, collaboration with care teams, documentation compliance, and promoting healthy lifestyle choices. A bachelor's in Behavioral Health or related field and 2+ years' experience are preferred.

Qualifications

• 2+ years experience in Behavioral Health, Social Services or related field.
• Willingness to travel 50-75% around Cook County, IL; reliable transportation required.
• 2+ years of electronic documentation experience and Microsoft Office applications.

Responsibilities

• Evaluate members' needs/eligibility and recommend case resolution.
• Identify high risk factors and refer to appropriate care management.
• Coordinate and monitor care plan activities and progress.
• Collaborate with Medical Directors and care teams to improve outcomes.
• Escalate quality of care issues using established channels.
• Coach members to engage in healthcare decisions and healthy lifestyles.
• Document care in compliance with regulatory guidelines.

Skills

Behavioral health experience

Travel readiness

Education

Bachelor's degree in Behavioral Health or Human Services

Tools

Microsoft Office

Job description

CVS Health Corporation in Illinois is seeking a Case Management Coordinator for a full-time telework role, with 50-75% travel around Cook County and the Chicago westside. You will assist members with scheduling, benefits access and education using care management tools.

The role emphasizes critical thinking, collaboration with care teams, documentation compliance, and promoting healthy lifestyle choices. A bachelor's in Behavioral Health or related field and 2+ years' experience are preferred.