Field Canvassing Team Lead

Renewal by Andersen of Charlotte; Greer (SC); On-site; USD 70,000 - 95,000; Full time

Job summary

Renewal by Andersen of Charlotte is seeking a Customer Acquisition Team Lead to plan, coordinate, and oversee door-to-door appointment-setting campaigns in theGreer region. You will manage a team of appointment setters, implement field strategies, and uphold high professional standards to drive sales opportunities.

This role requires strong leadership, excellent communication, and the ability to train and motivate a team while achieving targets in a fast-paced, field-based environment.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Strong problem-solving to address appointment-setting challenges.
• Proven leadership to guide and motivate a team of appointment setters.
• Excellent communication to convey product or service information clearly.
• Ability to train appointment setters effectively.
• Plan and organize appointment-setting activities, set priorities, and meet targets.
• Previous experience in sales or appointment-setting is required.
• Maintain high ethical standards and professionalism in all activities.

Responsibilities

• Develop and implement strategies for door-to-door appointment-setting to meet campaign goals.
• Recruit, train, and manage a team of appointment setters for effective execution.
• Set targets for appointments, leads, and conversion rates.
• Provide training on communication, product knowledge, and appointment-setting techniques.
• Coach and develop the team through ongoing sessions and field coaching.
• Oversee day-to-day activities and ensure positive customer experiences in the field.
• Monitor performance, provide feedback, and implement data-tracking systems.
• Collaborate with marketing and other team leads to align strategies.

Skills

Communication skills

Leadership

Problem-solving

Training

Organizational skills

Adaptability

Independence

Education

High School Diploma or equivalent

College Degree preferred

Tools

Microsoft Office

Internal software

Job description

Summary

The Customer Acquisition Team Leadis responsible forplanning, coordinating, and overseeing door-to-door appointment-setting campaigns to drive sales opportunities and achieve organizational goals for their assigned area. This role involves managing a team of appointment setters, implementing strategies, and ensuring the highest standards of professionalism and efficiency in the field.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• HighSchool Diploma or equivalent required; College Degree preferred
• Quick problem-solving skills to address challengesencounteredduring appointment-setting activities.
• Strong leadership and team management abilities to guide and motivate a team of appointment setters.
• Excellent communication skills to convey product or service information clearly
• Train appointment setters effectively.
• Ability to plan and organize appointment-setting activities, set priorities, and meet targets.
• Exhibit quick problem-solving skills to address challengesencounteredduring appointment-setting activities.
• Previousexperience in sales, appointmentsetting, ora related fieldisrequired.
• High ethical standards anda commitmentto conducting appointment-setting activities with integrity and professionalism.

Knowledge, Skills, and Abilities

• Excellent customer relations, empathetic & personable skills
• Ability to work Microsoft suites and Internalsoftware's
• Ability to roadmapsuccess
• Highenergy
• Must be able to organize & prioritize
• Ability to adapt well and accept feedback in a changing environment
• Must be comfortable in technology driven environment
• Ability to work independently

Supervisory Responsibilities

CustomerAcquisition Specialist

Essential Functions

• Develop and implement strategies for door-to-door appointmentsettingto achieve campaign goals and increase sales opportunities by cutting maps for each member of your team.
• Recruit, train, and manage a team of appointment setters for effective execution of the door-to-door campaign.
• Foster a positive and motivated work environment to maximize team productivity.
• Set clear targets and goals for the appointment-setting team in terms of scheduled appointments, leads generated, and conversion rates.Theminimummonthly requirement for demos per month is 8 per canvasser
• Provide comprehensive training to appointment setters on effective communication, product or service knowledge, due diligence, and appointment-setting techniques.
• Conduct ongoing coaching and skill development sessions for continuous improvement.
• Overseeday-todayappointment-setting activities in the field, ensuring adherence to campaign guidelines andmaintaininga positive customer experience.
• Conduct regular field visits to assess team performance and provide constructive feedback.
• Implement systems for tracking and managing data related to scheduled appointments, customer responses, and overall campaign progress.
• Utilize data analysis tooptimizestrategies and improve campaign efficiency.
• Workclosely with the other team leads to align strategy acrossdepartment.
• Communicate effectively withMarketingteam about appointment-setting efforts with broader business strategies.
• Collaborate with cross-functional teams to integrate feedback and improve campaign outcomes.
• Generate regular reports on appointment-setting performance, outcomes, and challenges, and provide updates to campaign management.
• Provide detailed updates to campaign management, highlighting successes and areas for improvement.
• Monitor the quality of interactions to ensure professionalism and accuracy in appointment scheduling.
• Implement quality control measures to ensure compliance with campaign messaging and organizational values.
• Other job duties as assigned

Physical Demands

• Ability to walk up to 4 miles daily
• Conduct a minimum of 12 monthly walk-alongswith team members to provide coaching, reinforce best practices, and support employee development.
• Ability to stand for extended periods of time.
• Outdoor Work
• Carrying Materials up to 15-20lbs
• Door Knocking
• Speaking and Listening
• Meetings and Collaboration
• Communication
• Travel

Work Environment

• Walking and Standing: Extensive walking and standing for long periods while canvassing neighborhoods.
• Outdoor Work: Working outside in various weather conditions, including heat, cold, rain, and snow.
• Carrying Materials: Carrying promotional materials, brochures, and possibly small display items.
• Door Knocking: Repeatedly knocking on doors, which can involve reaching and arm movements.
• Speaking and Listening: Clear and effective verbal communication with potential customers.
• Travel: Driving to different locations, which may require prolonged periods of sitting.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills requiredofthe position.All employees may have other duties assigned at any time.