FIELD BUSINESS CONSULTANT

JAN-PRO REGIONAL DEVELOPER; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Company vehicle / vehicle allowance

Sales/marketing credit card

Career growth opportunities

Job summary

JAN-PRO Puget Sound is seeking a dynamic Business Development & Operations Coordinator to drive new business and manage day-to-day operations for existing accounts. The role combines sales execution with operational oversight to ensure client satisfaction and high service standards.

Ideal candidates have proven success in business development, sales targets, and account management, with strong communication and negotiation skills.

Qualifications

• Proven experience in business development, sales and account management.
• Strong communication, negotiation and relationship-building skills.
• Experience in operations or service delivery management is a plus.

Responsibilities

• Identify and secure new business accounts; develop sales strategies.
• Oversee day-to-day operations for assigned accounts; ensure service quality.
• Provide exceptional customer service and manage client communications.
• Analyze market needs and prepare regular activity and performance reports.

Skills

Business development

Sales

Account management

CRM

Negotiation

Education

High school diploma

Business/Management degree preferred

Tools

CRM software

Microsoft Office

Job description

Job Description

Job Description

JAN-PRO Puget Sound is seeking a highly motivated and dynamic Business Development & Operations Coordinator to join our Team. This dual-role position requires an individual who excels in both sales and operational management. The successful candidate will be responsible for identifying and securing new business accounts, while also coordinating and servicing the day-to-day operations of existing accounts in a specified market area. You will play a key role in driving growth, ensuring customer satisfaction, and maintaining the highest standards of service for our commercial clients and the certified business owners who service them.

We have been proudly serving the Puget Sound for 25 years.

Key Responsibilities

Business Development

Identify and target potential clients within the designated market area. Prospect, generate leads, and cold call businesses to introduce services and establish relationships. Present and sell janitorial and facility management solutions tailored to client needs. Develop and implement sales strategies to meet revenue and growth targets. Negotiate contracts and pricing agreements with prospective clients. Maintain and update CRM systems to track leads, opportunities, and account status

Account Coordinator and Operations

Oversee the day-to-day operations of new and existing janitorial accounts. Act as the main point of contact for clients, addressing any concerns or service issues promptly with our certified business owners. Monitor and assess the quality of services provided, conducting regular site visits, and brand-standard audits. Maintain customer satisfaction by resolving issues, implementing corrective actions, and ensuring compliance with service standards. Manage special services and contract renewals for assigned accounts.

Customer Service

Provide exceptional customer service by being responsive, professional, and proactive in communication. Foster long-term relationships with clients, ensuring their needs are met and their expectations exceeded. Collect customer feedback and implement improvements to enhance service delivery and client retention.

Market Knowledge and Reporting

Stay informed about industry trends, competition, and market conditions. Analyze customer needs and adapt service offerings to meet changing demands. Prepare and present regular reports on business development activities, account status, and operational performance.

Qualifications

Proven experience in business development, sales, and account management, ideally in the commercial janitorial or facilities management industry. Strong track record of meeting or exceeding sales targets and managing client relationships. Previous experience in operations or service delivery management is highly preferred. Excellent communication, negotiation, and interpersonal skills. Strong organizational and time management abilities. Ability to manage multiple projects and accounts simultaneously. Proficient in CRM software, Microsoft Office Suite, and general computer literacy. Problem-solving and decision‑making skills.

Education

A high school diploma is required; a degree in business, management, or a related field is preferred.

Other Requirements

Valid driver’s license and reliable transportation (if travel within the market area is required). Ability to work independently and as part of a team. Strong attention to detail and commitment to maintaining high‑quality standards.

Benefits

Competitive salary plus commission (based on sales and account retention). Health, dental, and vision insurance Paid time off and holidays. Opportunities for professional growth and career advancement. Company vehicle or vehicle allowance Credit card for sales and marketing activities in your market