Field-Based Transit Safety & Quality Lead

via; Bellevue (WA); On-site; USD 39,000 - 41,000; Part time

Job summary

Via is seeking a Quality & Safety Manager to supervise drivers, monitor on-the-road performance, and maintain service standards for our transit services. This in-person role requires 2-3 days in the field weekly and involves hands-on coaching, incident response, and real-time problem solving.

The ideal candidate will have transit supervision experience, strong leadership and communication skills, and a solid understanding of DOT regulations.

Qualifications

• Experience in transit supervision, transportation management, or a similar field preferred.
• Strong leadership skills with the ability to mentor and guide drivers.
• Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
• Strong communication skills for effective feedback delivery and conflict resolution.
• Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.

Responsibilities

• Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
• Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
• Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
• Deliver hands-on coaching on best practices, safety procedures, and service expectations.
• Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
• Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
• Review and assess complaint reports, driver feedback, and training session documentation.
• Conduct training needs assessments and implement necessary improvements.
• 85% on-the-road supervision, 15% training and administrative duties.

Skills

Leadership

Problem solving

Communication

DOT regulations

Job description

Via is seeking a Quality & Safety Manager to supervise drivers, monitor on-the-road performance, and maintain service standards for our transit services. This in-person role requires 2-3 days in the field weekly and involves hands-on coaching, incident response, and real-time problem solving.

The ideal candidate will have transit supervision experience, strong leadership and communication skills, and a solid understanding of DOT regulations.