Quality & Safety Manager

VIA Sales; Seattle (WA); On-site; USD 39,000 - 41,000; Part time

Job summary

Via is seeking a Quality & Safety Manager to supervise and train drivers, manage on-the-road performance, respond to incidents, and maintain service standards for our transit services. This is an in-person role, requiring you to be in the field 2-3 days per week, with 85% on-the-road supervision and 15% training and administrative duties.

You will partner with the Field Manager for continuous training, deliver hands-on coaching on safety and service expectations, and serve as the primary point

Qualifications

• Experience in transit supervision or transportation management preferred.
• Strong leadership to mentor drivers.
• Excellent problem-solving and quick decision-making in dynamic situations.
• Strong communication for feedback delivery and conflict resolution.
• Knowledge of DOT regulations and ADA/paratransit compliance is a plus.

Responsibilities

• Conduct on-the-road supervision with ride-alongs and shadowing to ensure safety and service standards.
• Monitor driver interactions and adherence to safety protocols, providing coaching.
• Partner with Field Manager for continuous training including initial, remedial, and refresher courses.
• Deliver hands-on coaching on safety procedures and service expectations.
• Lead post-accident protocols and serve as DER for DOT compliance.
• Serve as primary contact for urgent operational issues to ensure service continuity.
• Review complaint reports and training session documentation.
• Conduct training needs assessments and implement improvements.

Skills

Driver supervision

Coaching

DOT compliance

Leadership

Communication

Problem-solving

Job description

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence. This is an in-person position with the expectation that you will be in the field 2-3 days per week

85% on-the-road supervision, 15% training and administrative duties.

What You'll Do:

• Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
• Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
• Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
• Deliver hands-on coaching on best practices, safety procedures, and service expectations.
• Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
• Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
• Review and assess complaint reports, driver feedback, and training session documentation.
• Conduct training needs assessments and implement necessary improvements.

Who You Are:

• Experience in transit supervision, transportation management, or a similar field preferred.
• Strong leadership skills with the ability to mentor and guide drivers.
• Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
• Strong communication skills for effective feedback delivery and conflict resolution.
• Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.

Compensation and Benefits:

• Final salary will be determined by the candidate's experience, knowledge, and skills.
• Salary reflected does not include equity or variable pay, where applicable.
• Salary Range: $28-30/hr.
• Expected hours: 20-30 hours per week, including on evening and/or weekend coverage.

Ready to join the ride?

Via is an equal opportunity employer.