Transit Quality & Safety Lead — Field Coach

Via; Seattle (WA); On-site; USD 39,000 - 41,000; Part time

Job summary

Via, Seattle-based mobility company, is seeking a Quality & Safety Manager to oversee safety, service quality, and operational efficiency for our transit services. You will supervise drivers, respond to incidents, and maintain high standards, with in-person field work 2-3 days per week.

The role partners with the Field Manager for training, coaches drivers, handles post-incident protocols as DER for DOT compliance, and serves as the primary contact for urgent issues to ensure service

Qualifications

• Experience in transit supervision or transportation management.
• Strong leadership and communication skills.
• Familiarity with DOT regulations and safety standards is a plus.
• Ability to make quick, effective decisions in dynamic situations.

Responsibilities

• Conduct on-the-road supervision with ride-alongs to ensure safety standards.
• Monitor driver interactions and adherence to safety protocols.
• Provide continuous training with the Field Manager for initial and refresher courses.
• Hands-on coaching on safety procedures and service expectations.
• Lead post-accident protocols as DER for DOT compliance.
• Act as primary contact for urgent operational issues to ensure service continuity.
• Review complaint reports, driver feedback, and training session documents.
• Conduct training needs assessments and implement improvements.
• Balance 85% on-the-road supervision with 15% training/administrative duties.

Skills

Leadership

DOT Regulations

Problem Solving

Communication

Job description

Via, Seattle-based mobility company, is seeking a Quality & Safety Manager to oversee safety, service quality, and operational efficiency for our transit services. You will supervise drivers, respond to incidents, and maintain high standards, with in-person field work 2-3 days per week.

The role partners with the Field Manager for training, coaches drivers, handles post-incident protocols as DER for DOT compliance, and serves as the primary contact for urgent issues to ensure service