Field-Based Sales Support Specialist (Robotics/Ortho)

Stryker; New Jersey; Hybrid; USD 93,000 - 148,000; Full time

Job summary

Stryker is seeking a Field-based Sales Support Representative in New Jersey to provide independent technical support for manual and robotic products across the territory. You will manage daily account operations, support case preparation, and contribute to sales enablement while collaborating with Sales Representatives and Managers.

Role includes on-call duties to ensure timely response to urgent technical needs, with ~20% travel.

Qualifications

• Mako Robot certification and 2 years of Joint Replacement sales or clinical experience, OR Bachelor's with 4 years of professional and/or relevant experience, OR Associate degree with 8 years of professional and/or relevant experience, OR High school diploma with 10 years of professional and/or relevant experience.
• Trained on all applications based on clinical needs of the territory.

Responsibilities

• Provide independent, timely technical support and troubleshoot manual and robotic product issues to ensure high customer satisfaction.
• Participate in sales meetings and support sales development and customer relationship initiatives.
• Confidently manage daily schedules across assigned accounts, ensuring efficient workflows and proactive account management.
• Maintain required training, certifications, and ongoing technical expertise across manual and robotic platforms.
• Collaborate with team members to align schedules, share insights, and support sales opportunities.
• Manage inventory, instrumentation, and case preparation to ensure seamless product application.
• Learn from and partner with Sales Representatives and Sales Managers to develop upselling and account management skills used inside the Operating Room.
• Support customer education, demonstrations, and product familiarity as directed by the territory’s needs.
• Perform on-call duties—including evenings, weekends, and holidays—to support urgent technical needs and ensure continuous customer care.

Skills

Mako Robot cert

Joint replacement exp

Bachelor's + 4 yrs

Associate + 8 yrs

High school + 10 yrs

Education

Bachelor's degree

Associate degree

High school diploma

Job description

Stryker is seeking a Field-based Sales Support Representative in New Jersey to provide independent technical support for manual and robotic products across the territory. You will manage daily account operations, support case preparation, and contribute to sales enablement while collaborating with Sales Representatives and Managers.

Role includes on-call duties to ensure timely response to urgent technical needs, with ~20% travel.