Sales Support Representative- JR- Westchester, NY

Stryker Employment Company, LLC; New York (NY); On-site; USD 93,000 - 148,000; Full time

Job summary

Stryker is seeking a Field-based Sales Support Representative to back orthopedic surgeries and customer relations across the territory. You will provide independent technical support for manual and robotic products, manage daily account operations, and support sales development, upselling, and account management within the operating room.

The role includes on-call duties evenings, weekends, and holidays to ensure timely responses, with responsibilities in inventory, case preparation, and

Qualifications

• Mako Robot certification or equivalent orthopedic sales/clinical experience.
• Bachelor’s degree with 4 years professional and/or relevant experience.
• Associate degree with 8 years professional and/or relevant experience.
• High school diploma with 10 years of professional and/or relevant experience.
• Trained on all applications based on territory clinical needs.

Responsibilities

• Provide independent, timely technical support and troubleshoot manual and robotic product issues.
• Participate in sales meetings and support sales development and customer relationship initiatives.
• Confidently manage daily schedules across assigned accounts, ensuring efficient workflows.
• Maintain required training, certifications, and ongoing technical expertise across manual and robotic platforms.
• Collaborate with team members to align schedules, share insights, and support sales opportunities.
• Manage inventory, instrumentation, and case preparation to ensure seamless product application.
• Learn from and partner with Sales Representatives and Sales Managers to develop upselling and account management skills used inside the Operating Room.
• Support customer education, demonstrations, and product familiarity as directed by the territory’s needs.
• Perform on-call duties—including evenings, weekends, and holidays—to support urgent technical needs and ensure continuous customer care.

Skills

Mako Robot certification

Joint Replacement sales experience

English fluency

Education

Bachelor’s degree

Associate degree

High school diploma

Job description

Work Flexibility: Field-based Sales Support Representative Overview As a Sales Support Representative at Stryker, you will play a key role in supporting orthopedic surgeries and elevating the customer experience across the territory. You will provide independent technical support for both manual and robotic products—ensuring issues are resolved quickly, cases run smoothly, and customers feel confident relying on you as a trusted resource. In this role, you will manage daily account operations, support case preparation and inventory, maintain technical expertise through ongoing training, and collaborate closely with Sales Representatives and Managers. You will contribute directly to sales enablement efforts by supporting customer relationship development, learning upselling strategies, and gaining exposure to account management within the operating room. Because customer needs don’t follow a Monday–Friday schedule, this role includes on-call responsibilities, including evenings, weekends, and holidays, to ensure consistent support and timely response to urgent technical needs.

What You Will Do

• Provide independent, timely technical support and troubleshoot manual and robotic product issues to ensure high customer satisfaction.
• Participate in sales meetings and support sales development and customer relationship initiatives.
• Confidently manage daily schedules across assigned accounts, ensuring efficient workflows and proactive account management.
• Maintain required training, certifications, and ongoing technical expertise across manual and robotic platforms.
• Collaborate with team members to align schedules, share insights, and support sales opportunities.
• Manage inventory, instrumentation, and case preparation to ensure seamless product application.
• Learn from and partner with Sales Representatives and Sales Managers to develop upselling and account management skills used inside the Operating Room.
• Support customer education, demonstrations, and product familiarity as directed by the territory’s needs.
• Perform on-call duties—including evenings, weekends, and holidays—to support urgent technical needs and ensure continuous customer care.
• On-call duties, including evenings, weekends, and holidays, as determined by territory needs, to address urgent technical needs and ensure continuous customer support.

What You Need

• Mako Robot certification and 2 years of Joint Replacement sales or clinical on-the-job experience OR
• Bachelor’s degree with 4 years of professional and/or relevant experience OR
• Associate degree with 8 years of professional and/or relevant experience OR
• High school diploma with 10 years of professional and/or relevant experience.
• Trained on all applications based on clinical needs of the territory

Additional Information

• This position requires the handling of instruments that may have been contaminated by blood or bodily fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Stryker will provide a safe working environment for all employees.
• Ability to lift, push, pull, and carry up to 50 lbs.
• Ability to stand for extended periods.
• Ability to manage stressful OR situations with professionalism and focus
• Exerting up to 50 lbs of force occasionally and/or up to 20 lbs of force constantly to move objects.
• Must have a valid driver’s license.
• Fluency in written and spoken English required.

Salary & Travel

$92,600.00 - $148,400.00 Travel Percentage: 40%

Equal Opportunity & Company Information

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role. Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility

Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.