Sales Support Representative - Northern New Jersey

Stryker; Mahwah (NJ); On-site; USD 93,000 - 148,000; Full time

Job summary

Stryker is seeking a Sales Support Representative in New Jersey to back orthopedic surgeries and customer service across the territory. You will provide independent technical support for manual and robotic products and help manage daily account operations.

You’ll join Sales Representatives and Managers to drive customer relationships, upsell opportunities, and territory outcomes. Expect on-call duties evenings, weekends, and holidays as needed.

Qualifications

• Mako Robot certification and 2 years of Joint Replacement sales or clinical on-the-job experience.
• Bachelor’s degree with 4 years of professional and/or relevant experience.
• Associate degree with 8 years of professional and/or relevant experience.
• High school diploma with 10 years of professional and/or relevant experience.
• Trained on all applications based on clinical needs of the territory.

Responsibilities

• Provide independent, timely technical support and troubleshoot manual and robotic product issues to ensure high customer satisfaction.
• Participate in sales meetings and support sales development and customer relationship initiatives.
• Confidently manage daily schedules across assigned accounts, ensuring efficient workflows and proactive account management.
• Maintain required training, certifications, and ongoing technical expertise across manual and robotic platforms.
• Collaborate with team members to align schedules, share insights, and support sales opportunities.
• Manage inventory, instrumentation, and case preparation to ensure seamless product application.
• Learn from and partner with Sales Representatives and Sales Managers to develop upselling and account management skills used inside the Operating Room.
• Support customer education, demonstrations, and product familiarity as directed by the territory’s needs.
• Perform on-call duties—including evenings, weekends, and holidays—to support urgent technical needs and ensure continuous customer care.

Skills

Mako Robot cert

Joint Replacement sales

Clinical experience

Education

Bachelor’s degree with 4 years experience

Associate degree with 8 years experience

High school diploma with 10 years experience

Job description

Sales Support Representative

Overview

As a Sales Support Representative at Stryker, you will play a key role in supporting orthopedic surgeries and elevating the customer experience across the territory. You will provide independent technical support for both manual and robotic products—ensuring issues are resolved quickly, cases run smoothly, and customers feel confident relying on you as a trusted resource.
In this role, you will manage daily account operations, support case preparation and inventory, maintain technical expertise through ongoing training, and collaborate closely with Sales Representatives and Managers. You will contribute directly to sales enablement efforts by supporting customer relationship development, learning upselling strategies, and gaining exposure to account management within the operating room.
Because customer needs don’t follow a Monday–Friday schedule, this role includes on-call responsibilities, including evenings, weekends, and holidays, to ensure consistent support and timely response to urgent technical needs.

What You Will Do

• Provide independent, timely technical support and troubleshoot manual and robotic product issues to ensure high customer satisfaction.
• Participate in sales meetings and support sales development and customer relationship initiatives.
• Confidently manage daily schedules across assigned accounts, ensuring efficient workflows and proactive account management.
• Maintain required training, certifications, and ongoing technical expertise across manual and robotic platforms.
• Collaborate with team members to align schedules, share insights, and support sales opportunities.
• Manage inventory, instrumentation, and case preparation to ensure seamless product application.
• Learn from and partner with Sales Representatives and Sales Managers to develop upselling and account management skills used inside the Operating Room.
• Support customer education, demonstrations, and product familiarity as directed by the territory’s needs.
• Perform on-call duties—including evenings, weekends, and holidays—to support urgent technical needs and ensure continuous customer care.
• On-call duties, including evenings, weekends, and holidays, as determined by territory needs, to address urgent technical needs and ensure continuous customer support.

What You Need

Required

• Mako Robot certification and 2 years of Joint Replacement sales or clinical on-the-job experience
• Bachelor’s degree with 4 years of professional and/or relevant experience
• Associate degree with 8 years of professional and/or relevant experience
• High school diploma with 10 years of professional and/or relevant experience.
• Trained on all applications based on clinical needs of the territory

Additional Information

• This position requires the handling of instruments that may have been contaminated by blood or bodily fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Stryker will provide a safe working environment for all employees.
• Ability to lift, push, pull, and carry up to 50 lbs.
• Ability to stand for extended periods.
• Ability to manage stressful OR situations with professionalism and focus
• Exerting up to 50lbsof force occasionally and/or up to 20lbsof force constantly to move objects.
• Musthave a valid driver’s license.
• Fluency in written and spoken Englishrequired.

$92,600.00 - !48,400.00