Sales Support Representative- JR- Westchester, NY

Stryker; City of White Plains (NY); Sur place; USD 93 000 - 148 000; Plein temps

Résumé du poste

Stryker in White Plains, NY is seeking a Sales Support Representative to back orthopedic sales across the territory. You'll provide independent technical support for manual and robotic products, manage account operations, support case prep and inventory, and contribute to sales enablement with upselling opportunities in the operating room.

Role requires Mako Robot certification or equivalent experience, plus a track record in Joint Replacement sales or clinical work.

Qualifications

• Mako Robot certification or equivalent experience required.
• Experience in Joint Replacement sales or clinical setting preferred.
• Willingness to be on-call including evenings, weekends, and holidays.

Responsabilités

• Provide independent, timely technical support for manual and robotic products.
• Support sales development and customer relationship initiatives.
• Manage daily schedules across assigned accounts and ensure efficient workflows.
• Maintain training and certifications on manual and robotic platforms.
• Collaborate with Sales Representatives and Managers to pursue opportunities.
• Manage inventory, instrumentation, and case preparation for product application.
• Learn upselling and account management techniques used inside the OR.
• Support customer education and product familiarity as territory needs.
• Perform on-call duties to address urgent technical needs.

Connaissances

Mako Robot certification

Joint Replacement experience

Formation

Bachelor’s degree with 4 years of professional and/or relevant experience

Associate degree with 8 years of professional and/or relevant experience

High school diploma with 10 years of professional and/or relevant experience

Description du poste

Sales Support Representative

Overview

As a Sales Support Representative at Stryker, you will play a key role in supporting orthopedic surgeries and elevating the customer experience across the territory. You will provide independent technical support for both manual and robotic products—ensuring issues are resolved quickly, cases run smoothly, and customers feel confident relying on you as a trusted resource. In this role, you will manage daily account operations, support case preparation and inventory, maintain technical expertise through ongoing training, and collaborate closely with Sales Representatives and Managers. You will contribute directly to sales enablement efforts by supporting customer relationship development, learning upselling strategies, and gaining exposure to account management within the operating room. Because customer needs don’t follow a Monday–Friday schedule, this role includes on-call responsibilities, including evenings, weekends, and holidays, to ensure consistent support and timely response to urgent technical needs.

What You Will Do

• Provide independent, timely technical support and troubleshoot manual and robotic product issues to ensure high customer satisfaction.
• Participate in sales meetings and support sales development and customer relationship initiatives.
• Confidently manage daily schedules across assigned accounts, ensuring efficient workflows and proactive account management.
• Maintain required training, certifications, and ongoing technical expertise across manual and robotic platforms.
• Collaborate with team members to align schedules, share insights, and support sales opportunities.
• Manage inventory, instrumentation, and case preparation to ensure seamless product application.
• Learn from and partner with Sales Representatives and Sales Managers to develop upselling and account management skills used inside the Operating Room.
• Support customer education, demonstrations, and product familiarity as directed by the territory’s needs.
• Perform on-call duties—including evenings, weekends, and holidays—to support urgent technical needs and ensure continuous customer care.
• On-call duties, including evenings, weekends, and holidays, as determined by territory needs, to address urgent technical needs and ensure continuous customer support.

What You Need

Required

• Mako Robot certification and 2 years of Joint Replacement sales or clinical on-the-job experience

OR

• Bachelor’s degree with 4 years of professional and/or relevant experience

OR

• Associate degree with 8 years of professional and/or relevant experience

OR

• High school diploma with 10 years of professional and/or relevant experience.

• Trained on all applications based on clinical needs of the territory

Additional Information

• This position requires the handling of instruments that may have been contaminated by blood or bodily fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Stryker will provide a safe working environment for all employees.
• Ability to lift, push, pull, and carry up to 50 lbs.
• Ability to stand for extended periods.
• Ability to manage stressful OR situations with professionalism and focus
• Exerting up to 50lbsof force occasionally and/or up to 20lbsof force constantly to move objects.
• Musthave a valid driver’s license.
• Fluency in written and spoken Englishrequired.

$92,600.00 - $148,400.00