Field-Based Retail Maintenance Technician

Dollar General; New Hampshire; On-site; USD 42,000 - 62,000; Full time

Job summary

Dollar General is seeking a field-based General Maintenance Technician to support maintenance across assigned stores. You will respond in person to maintenance tickets, perform preventative maintenance, and educate store leaders on best practices to extend the life of coolers, freezers and equipment.

You will use CMMS to document work, coordinate with store leadership and external vendors, travel within the district, and handle entry-level repairs with safety compliance.

Qualifications

• Exceptional problem-solving skills with ability to support entry level repairs.
• Basic computer knowledge
• Ability to communicate effectively at all organizational levels including senior executives and external partners
• Unbridled commitment to customer service
• Ability to work with multiple priorities
• Previous store management or retail experience preferred
• Ability to lift 50 lbs+

Responsibilities

• The General Maintenance Technician is responsible for traveling to the sites where maintenance concerns have been reported by store leadership.
• The individual must troubleshoot, collect and verify asset information for on-site service projects within the assigned operating district, which includes but is not limited to guiding leadership on operational solutions, preventative maintenance and supporting entry level repairs.
• The General Maintenance Technician will also be responsible for supporting entry level maintenance, which includes but is not limited to light exterior grounds support and assessing safety equipment in alignment with local ordinances.
• Tickets will be expected to be appropriately documented and resolved within a designated time frame to meet the needs of the business.
• Perform training to root cause of issues, when necessary.
• Occasional after-hours work may be required based upon the urgency of the repair.
• While on-site, perform checklist to determine if preventative maintenance or small maintenance activities can be completed and educate store leadership on operational processes.

Skills

Problem-solving

Basic computer knowledge

Communication skills

Customer service

Multitasking

Retail experience

Lifting 50 lbs+

Education

High School Diploma

Job description

Dollar General is seeking a field-based General Maintenance Technician to support maintenance across assigned stores. You will respond in person to maintenance tickets, perform preventative maintenance, and educate store leaders on best practices to extend the life of coolers, freezers and equipment.

You will use CMMS to document work, coordinate with store leadership and external vendors, travel within the district, and handle entry-level repairs with safety compliance.