Field-Based Pet Care & Clinic Liaison

Gateway Services Inc.; Jackson (MS); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Insurance (Medical, Dental, Vision)

Life/AD&D/LTD

401(k) match

Tuition assistance

Paid holidays & PTO

Job summary

Gateway Services Inc. is seeking a Customer Service Representative to be the face of our company for veterinary clinics and pet parents. You will manage routes, handle pets with dignity, and ensure pickups and deliveries are accurate and timely.

The role demands professionalism, empathy, independence, and high accountability while maintaining strong clinic relationships and providing compassionate service.

Qualifications

• High school diploma or GED required.
• Prior customer service, account management, or route-based experience preferred.
• Valid driver’s license with a clean driving record
• Comfortable using mobile technology and CRM systems
• Ability to work early mornings, weekends, or holidays as needed

Responsibilities

• Review daily routes, load required equipment, and ensure all items are correct before departure.
• Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures.
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments.
• Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions.
• Accurately document requests and complete all follow through.
• Interact with pet parents occasionally, with compassion and professionalism.
• Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
• Maintain full responsibility for each pet until properly received and documented.
• Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly.
• Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience.
• Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
• Maintain cleanliness and professionalism of vehicle, equipment, and uniform
• Support basic account related administrative tasks
• Provide clinics with information on available services and commemorative options; distribute approved materials
• Identify service opportunities and refer potential leads to Business Development

Skills

Customer service

Communication

Reliability

Attention to detail

Route management

Education

High School Diploma or GED

Tools

CRM systems

Mobile devices

Job description

Gateway Services Inc. is seeking a Customer Service Representative to be the face of our company for veterinary clinics and pet parents. You will manage routes, handle pets with dignity, and ensure pickups and deliveries are accurate and timely.

The role demands professionalism, empathy, independence, and high accountability while maintaining strong clinic relationships and providing compassionate service.