Field-Based Hospice Community Liaison | Referral Growth

Three Oaks Hospice, Inc.; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Three Oaks Hospice is seeking a Community Liaison to promote hospice programs in designated areas and build relationships with physicians, hospitals, and discharge planners. The role focuses on driving referrals and expanding outreach through strategic marketing and education.

The successful candidate will be adept at communicating with diverse stakeholders, travel extensively within the territory, and maintain compliance with healthcare regulations.

Qualifications

• Bachelor’s degree in related field preferred. Additional experience may be substituted for educational requirement.
• Minimum one (1) years of sales/marketing experience in healthcare.
• One (1) to two (2) years’ experience in hospice/palliative marketing strongly preferred.
• Position is field based and requires 80% travel within assigned geographic area.
• Ability to market collaboratively and productively with customers, referral sources, and the community.
• Excellent written and verbal skills, computer literate.
• Strong organizational, people and problem-solving skills.
• Self-directed, with the ability to work with little supervision.
• Compliant with accepted professional standards and practices.
• Ability to perform in an interdisciplinary setting.
• Valid driver’s license and an automobile that is insured in accordance with state law and in good working order for regular out of office appointment activity.

Responsibilities

• Generates patient referrals through new and existing referral sources.
• Provides regular and effective communication with referrals sources to ensure highest delivery of hospice service.
• Identifies opportunities for additional or improved services to address customer needs.
• Establishes and maintain ongoing relations to increase public community understanding of hospice program and improve relations with current and potential referral sources.
• Continuously conduct market assessments and develop/implement comprehensive marketing plans designed to meet budgetary projections.
• Builds and monitors community perceptions of the company’s quality and services.
• Participates in staff meetings, department meetings, team meetings, briefings, in-services, committees and other related activities as needed.
• Participates in evening/weekend call for admissions as required and in a competent and responsive manner.
• Maintains a high level of confidentiality at all times due to the access to sensitive information.
• Maintains regular, consistent attendance and is flexible to meet the needs of the department.
• Follows all Medicare, Medicaid and HIPAA regulations and requirements.
• Always abides by all regulations, policies, procedures and standards.
• Performs other duties as assigned

Skills

Sales/Marketing

Healthcare knowledge

Written & verbal communication

Self-directed

Education

Bachelor's degree in related field

Job description

Three Oaks Hospice is seeking a Community Liaison to promote hospice programs in designated areas and build relationships with physicians, hospitals, and discharge planners. The role focuses on driving referrals and expanding outreach through strategic marketing and education.

The successful candidate will be adept at communicating with diverse stakeholders, travel extensively within the territory, and maintain compliance with healthcare regulations.