Field-Based Home Health Equipment Coordinator

Apria Healthcare LLC; New Jersey; Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Domestic partner benefits

Job summary

Accendra Health is seeking a dedicated account liaison to maintain relationships with current accounts/patients and ensure timely delivery of home healthcare equipment. The role requires a high school diploma, 2 years of related experience, a valid driver's license, and willingness to travel within the territory.

You will coordinate orders, scheduling and billing, and support patients during visits. Strong communication and problem-solving skills are essential, with on-call availability as

Qualifications

• Education and/or Experience: High School diploma required.
• At least 2 years of related experience.
• Must be at least 21 years of age or older at the time of hire.
• Demonstrated ability to build and maintain solid working relationships with internal and external customers.
• Learn and comply with all POV requirements applicable for the safe and complaint use of POVs.
• Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
• Geographically located within the assigned territory.
• Certificates, Licenses, Registrations or Professional Designations: Must possess a Valid Driver’s License.

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s), including all referral sources.
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
• Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
• Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
• Troubleshoots any issues that may arise with the medical groups and any relevant on‑site departments.
• Assists medical groups and/or other provider groups to understand the products and services available under the contract.
• Assists in the utilization process as well as transitioning members related to capitation switch outs.
• Coordinates patient services with physicians and medical groups.
• Identifies and develops strategic relationships within the institution that will enhance patient care.
• Participates in the institution’s quality assurance/performance improvement initiatives as requested.
• Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
• Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
• May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
• Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
• Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
• Operates a Personally Owned Vehicle (POV) in accordance with the essential job functions.
• Sets-up and delivers home healthcare products and services.
• Performs other duties as required.

Skills

Business Acumen

Problem Solving / Analysis

Communication Proficiency

Personal Effectiveness / Credibility

English proficiency

Education

High School diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is seeking a dedicated account liaison to maintain relationships with current accounts/patients and ensure timely delivery of home healthcare equipment. The role requires a high school diploma, 2 years of related experience, a valid driver's license, and willingness to travel within the territory.

You will coordinate orders, scheduling and billing, and support patients during visits. Strong communication and problem-solving skills are essential, with on-call availability as