Field-Based Customer Service Coordinator

neteffects; San Jose (CA); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

Job summary

Ricoh is seeking a temp-to-hire on-site support professional to cover multiple customer locations across the Peninsula, South Bay, and East Bay. Responsibilities include mail, shipping/receiving, copy/production, reception, hospitality, and conference room setups.

The role requires adapting to different sites (law firms, retail offices, warehouses), with scenarios for solo or team work, and a requirement to absorb training and travel between sites.

Qualifications

• Requires high school diploma plus 12 months of related work experience.
• Could be required to move locations in one day should the business require it.
• Also, ability to cover accounts between 40-50 miles
• Requires valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage.
• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
• Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.
• Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers
• Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.
• Possesses basic math skills.
• Possesses judgment in making sound justifiable decisions and taking action in solving problems.
• Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.
• Possesses commitment to task by having started and persisted with specific courses of action.
• Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.
• Possesses working knowledge of account services to facilitate job scheduling.
• Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources
• Possesses ability to resolve customer related issues.
• Possesses ability to troubleshoot and coordinate problem resolution.
• Possesses proficiency in the use of Microsoft and computers.
• Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift

Responsibilities

• On a day-to-day basis, they will be responsible for supporting multiple customer locations in the Peninsula/South Bay/East Bay.
• At these customer locations, we have the capability to provide these services: mail, shipping & receiving, copy/production center, reception, hospitality, and conference room setups.
• Job responsibilities will vary depending on which customer site the temp is at for the day.
• We need someone who has customer service experience, has the flexibility to be rerouted to different locations before their shift starts, and can adapt to different customer environments (law firms, retail corporate offices, warehouses, etc.).
• We are also looking for someone who can work by themselves or as part of a team.
• There are some sites with multiple Ricoh employees, and there are some where there is only 1.
• They need to be able to absorb the training (take notes, ask questions, etc.), take initiative, etc.
• The environments vary, but yes, there are multiple customer sites that require extensive standing and walking.
• The candidate should also be able to lift 50 pounds without assistance.
• There is free parking for all customer locations.
• They can be reimbursed for mileage and parking. For the mileage, they can get reimbursed after their 15th mile each way of their commute.
• This is in accordance with our policy for this role. Ex: if their commute is 20 miles each way, they will get reimbursed for 5 miles each way (20 mile commute - first 15 miles of the commute that the temp is responsible for).
• Dress Code: Business casual

Skills

Customer service

Communication skills

Flexibility

Adaptability

Teamwork

Initiative

Education

High school diploma

Tools

Microsoft Office

Job description

Ricoh is seeking a temp-to-hire on-site support professional to cover multiple customer locations across the Peninsula, South Bay, and East Bay. Responsibilities include mail, shipping/receiving, copy/production, reception, hospitality, and conference room setups.

The role requires adapting to different sites (law firms, retail offices, warehouses), with scenarios for solo or team work, and a requirement to absorb training and travel between sites.